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WorksheetsInternal and external communication
Total questions: 15
Worksheet time: 8mins
It is where employees communicate with each other.
Internal communication
External communication
Communication media
Feedback
It involves communicating with people and organizations outside the business, such as the business' stakeholders.
Internal communication
External communication
Communication media
Feedback
It is information passed between two or more people or groups, with feedback to confirm that the message has been received and understood.
Internal communication
Effective communication
Communication breakdown
Communication barrier
Which are benefits to 'effective communication?'
Improving moral and motivation of the workforce
Increase employee salary
Reducing the risks of mistakes
Decreases company morale
Improves employee health
Restrictions that prevent a message from being sent/received/understood effectively.
Communication barriers
Internal communication
One-way communication
Transmitter
What is an example of 'oral communication?'
Interview
Bar chart
Memorandum
This form of communication provides a permanent record of a message and can be looked at more than once to check understanding.
Oral communication
Written communication
Electronic communication
Visual communication
What is an example of 'electronic communication?'
Diagram
Report
Video-conferencing
Text message
What's a disadvantage to visual communication?
Simplifies complex data more easily
Grabs the attention of the receivers
Receivers often remember visual messages
Receivers might interpret information differently
Which is a result of ineffective communication?
Poor health
Less accidents
Improvement of worker morale
Wrong worker employed
Which is NOT a main barrier to effective communication?
Problems with the communication channel
Problems between senders and receivers
Problems with the physical environment
Problems with the best method of communication
Which is an example of visual communication?
Bar graph
Memorandum
Telephone
This is communication using the spoken word. It allows for two-way communication between the sender and receiver and provides the opportunity for feedback.
Oral communication
Written communication
Electronic communication
Visual communication
Which is the best way for communication barriers to be reduced or removed?
Stay within 6 feet away from each other
Language should only be in English
Keep the messages short and simple
Sender must always insist or receiving receipts
Which is an advantage to using 'meetings' as a communication medium?
Everyone gets the same message
Only used for external communication for confidentiality purposes
Only pictures have to be used
No face-to-face interaction because of COVID-19
