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WorksheetsDaily Quiz 19May2020_ Refresher of Vivo Services and Product
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
Software Update and Technical Assistance service available for Excl.Store and GT|MBO Vivo customers.
a)
false
b)
true
2.
While talking to customers for free Vivo services, It is not mandatory to mention that these are Free.
a)
true
b)
false
3.
It is mandatory to greet every person walks-in to store.
a)
true
b)
false
4.
to Demo, 1-to-Multiple customer experience, LED/TV can be used for demo via ScreenMirroring.
a)
false
b)
true
5.
Which is the Main Camera in Vivo V19?
a)
2MP Macro Lens
b)
2MP Bokeh Lens
c)
48MP HD Camera
d)
8MP Ultra Wide
e)
None Of these
6.
Vivo V19 gives you Unshakable Memories with____
a)
Ultra Stable video
b)
Shaker Video
c)
Depth Vision Video
d)
Blur out video
e)
None Of these
7.
Meet the Need meaning___
a)
What Customer need:What we have
b)
Push customer to sale
c)
No need to interact with customer
d)
None Of these
8.
Vivo Y19 have Dual-Engine Fast Charging technology with ____ Charger.
a)
18W
b)
33W
c)
50W
d)
All of these
9.
With an OTG cable you can turn your phone into power-bank and charge other smartphone with Reverse Charging Feature.
a)
true
b)
false
10.
What is the most important thing to tell the customer while selling the product?
a)
Advantage
b)
Feature
c)
Benefit
d)
Nothing
11.
While opening the store, Please Make sure____.
a)
Team Briefing, Team mebers are aware about Traget Vs.Achievements
b)
Store Hygiene is ok for internal and eternal both
c)
All employee's Hygiene and Grroming
d)
CCTV and Security Tags are working
e)
All of These
12.
To make a successful conversion, we need to follow these 3 steps_____
a)
Pre-Puchase>Purchase>Post-Purchase Experience
b)
Connect>Ask the Budget>Sale
c)
Push Sale>Ask the budget>Show device
d)
All of These
13.
Always offer to customer post-purchase services like: Data Transfer, Basic settings ETC.
a)
false
b)
true
14.
Always clean the Dummy/Live demo once finish the conversion?
a)
true
b)
false
15.
To find the need of the customer ask their need with relevant questions.
a)
false
b)
true
16.
We always need to follow BAFing module while interacting with Customer.
a)
false
b)
true
17.
Store always need to be clean and No Dust or spots should be there?
a)
false
b)
true
18.
Store visitor's book always need to be updated.
a)
true
b)
false
19.
What are free Vivo services which are tottaly free to any of Smartphone users?
a)
Phone Maintanance/Cleaning
b)
ScreenGaurd
c)
Gift Wrapping
d)
PhotoPrint
e)
All of These
20.
Word EEP stands for_______?
a)
Experience Enhancement Project
b)
Employee Experience Program
c)
Exclusive Engagement Project
d)
End to End Experience
e)
None of these
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