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Chapter 14 - Teamwork and Leadership

Total questions: 25

Worksheet time: 17mins

Name
Class
Date
1.

A group of people from one department or area working together

a)

functional team

b)

cross-functional team

2.

A kind of team that is responsible for choosing its own goals

a)

facilitator

b)

self-directed

c)

leadership style

d)

team planning

3.

How a person behaves when in charge of other employees

a)

team planning

b)

parliamentary procedure

c)

leadership style

d)

self-directed

4.

Setting goals, assigning roles, and communicating regularly as a group

a)

total quality management

b)

parliamentary procedure

c)

functional team

d)

team planning

5.

Leader who coordinates team tasks

a)

facilitator

b)

self-directed

c)

cross-functional team

d)

functional team

6.

Set of rules for running meetings smoothly.

a)

parliamentary procedure

b)

leadership style

c)

total quality management

d)

facilitator

7.

A theory of management that seeks to improve product quality and customer satisfaction.

a)

leadership style

b)

total quality management

c)

self-directed

d)

functional team

8.

A group of people from different departments of areas working together

a)

functional team

b)

parliamentary procedure

c)

cross-functional team

d)

team planning

9.

One benefit of teamwork for workers is:

a)

less responsibility

b)

higher pay

c)

greater job satisfaction

d)

less training is needed

10.

Team members should remember to match tasks to individual abilities when:

a)

setting goals

b)

assigning roles

c)

communicating

d)

assessing progress

11.

Most formal meetings follow a list of topics called a(n):

a)

gavel

b)

quorum

c)

agenda

d)

motion

12.

A leader's willingness to take both credit and blame for their actions is called:

a)

accountability

b)

decisiveness

c)

empathy

d)

vision

13.

Successful supervisors provide:

a)

minimal directions

b)

sufficient training

c)

free lunches

d)

advice on personal problems

14.

To identify assignments and show deadlines for tasks, teams may use a:

a)

tracking schedule

b)

bar chart

c)

mission statement

d)

functional team

15.

The leadership style of giving specific instructions and closely supervising tasks is called:

a)

delegating

b)

coaching

c)

supporting

d)

directing

16.

Leaders who closely supervise others but also explain decisions and ask for suggestions are:

a)

directing

b)

coaching

c)

supporting

d)

delegating

17.

The ______ are a written summary of the last meeting of a formal group.

a)

mission

b)

minutes

c)

assessment

d)

agenda

18.

A team keeps the company's overall goal, or __________, in mind as they set group goals.

a)

mission

b)

plan

c)

company goals

d)

vision

19.

In total quality management (TQM), the ___________ is defined as anyone who receives the results of your work.

a)

employee

b)

employer

c)

customer

d)

none of the above

20.

A team can track its progress through regular ___________.

a)

missions

b)

meetings

c)

goal-setting

d)

assessment

21.

People who know how to work without being told what to do are __________.

a)

slackers

b)

self-starters

c)

off-task

d)

unmotivated

22.

Often the greatest obstacle to team success is _________.

a)

deception

b)

dishonesty

c)

poor communication

d)

lack of teamwork

23.

Turning over responsibility for decision making and task completion is called ________________.

a)

directing

b)

coaching

c)

delegating

d)

supporting

24.

In a _______ leadership style, a leader shares decision making and encourages independent completion of tasks.

a)

directing

b)

delegating

c)

supporting

d)

coaching

25.

Define teamwork and explain how it benefits both businesses (4 reasons) and individual workers (3 reasons).

4 lines