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WorksheetsOperations, Despatch & Transport Office
Total questions: 10
Worksheet time: 5mins
An important function of the operations office is to:
coordinate the activities related to production
make sure that the workers wear overalls
contact customers each morning
check that the window cleaner is paid
Quality control means:
checking that there are enough materials in the store
making sure that products are produced at the least cost possible
making sure that finished products have no faults
selling off rejected products at a lower price
The operations office has to liaise with sales and marketing in relation to the following.
I. The type of van used for delivery
II. The number of products in an order
III. The delivery date required
IV. The number of faulty goods allowed in an order
II and III only
II and IV only
I and IV only
All of the above
Some operations offices need to schedule shift working because:
The weather forecast is poor
Production has to run continuously over 24 hours
The operators like plenty overtime
A sudden, urgent order might arrive from the sales office
Items on the daily production report produced by operations may include:
I. How many cans are dispensed by the drink machine
II. The number of items produced
III. The temperature in the rest room
IV. The time lost due to machine breakdown
I and II only
II and III only
II and IV only
III and IV only
The following are examples of overhead costs:
I. Materials used
II. Air conditioning
III. Lighting
IV. Overtime by a production worker
I and II only
I and III only
I and IV only
II and III only
The consignor is:
The person who takes the mail to the post office each day
The person who packs the products ready for despatch
The driver of the delivery lorry
The business that sends products to another business
Information on a database of couriers could include:
I. The delivery area they cover
II. The type of loads they can carry
III. Their reliability for delivering on time
IV. The amount of money they charge
I, II and III only
I, III and IV only
II, III and IV only
All of the above
An example of a direct cost for a book publisher is:
The cost of the machinery
The electricity used to work the machinery
The cost of paper
The wages of the van drivers
A delivery schedule given to a delivery driver will probably include:
I. The names and addresses of the consignees
II. The sequence of deliveries using the most efficient route
III. The name of the driver and which vehicle is to be used
IV. The dates and the most recent deliveries to each of the customers
I, II and III only
II, III and IV only
I, II and IV only
All of the above
