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CLA MOD. 8: TEAMWORK & WORKPLACE CONDUCT

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that building consensus is a good way to make decisions because every team member has a voice. Sarah says that Resolving a conflict means that one person wins and one person loses. Which student – Mark or Sarah – is correct?

a)

Mark is correct

b)

Sarah is correct

c)

Both are correct

d)

Neither is correct

2.

Which type of team is made up of members from different departments?

a)

Work team

b)

Project team

c)

Cross-functional team

d)

Department team

3.

Which type of team focuses on a single major issue of concern within a given process?

a)

Work team

b)

Project team

c)

Cross-functional team

d)

Department team

4.

What type of training prepares workers to work in multiple areas within a facility?

a)

On-site

b)

External

c)

Online

d)

Cross-training

5.

When problem solving, which step involves creating a schedule and assigning tasks?

a)

Brainstorming

b)

Analyzing

c)

Implementing the solution

d)

Monitoring progress

6.

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that honest, direct communication is one way to build trust among team members. Sarah says that it is more important to focus on day-to-day challenges than to focus on overall goals. Which student – Mark or Sarah – is correct?

a)

Mark is correct

b)

Sarah is correct

c)

Both are correct

d)

Neither is correct

7.

When problem solving, which step involves determining why the problem is occurring?

a)

Brainstorming

b)

Analyzing the problem

c)

Implementing the solution

d)

Monitoring progress

8.

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that the ability to give and receive constructive criticism is an important part of teamwork. Sarah says that high performance teams understand the importance of cross-training because it helps workers’ abilities to adapt to changing tasks and technologies. Which student – Mark or Sarah – is correct?

a)

Mark is correct

b)

Sarah is correct

c)

Both are correct

d)

Neither is correct

9.

When problem solving, which step involves constant review and evaluation?

a)

Brainstorming

b)

Analyzing the problem

c)

Implementing the solution

d)

Monitoring progress

10.

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that one downside to teamwork is that it brings people with different perspectives together. Sarah says that one benefit of teamwork is that each member has something unique to contribute. Which student – Mark or Sarah – is correct?

a)

Mark is correct

b)

Sarah is correct

c)

Both are correct

d)

Neither is correct

11.

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that members of high-performance teams should listen to all members even when they have differing opinions about the best course of action. Sarah says that high-performance teams try to prevent conflicts by treating each other with respect. Which student – Mark or Sarah – is correct?

a)

Mark is correct

b)

Sarah is correct

c)

Both are correct

d)

Neither is correct

12.

Examples of workplace misconduct are (select all that apply):

a)

Dishonesty

b)

Disagreeing with your boss

c)

Sleeping on the job

d)

Making a mistake

e)

Fighting with other workers

13.

Making decisions by building consensus means:

a)

A manager makes the decision

b)

Most team members accept the decision

c)

All team members are completely satisfied with the decision

d)

Some members’ suggestions are ignored

14.

When setting goals, SMART refers to:

a)

Specific, Measurable, Achievable, Relevant, Time Based

b)

Specific, Measurable, Accepted, Relevant, Time Based

c)

Specific, Manageable, Achievable, Relevant, Time Based

d)

Specific, Manageable, Attainable, Relevant, Time Based

15.

Which type of team is made up of a group of workers responsible for similar processes within a logistics facility?

a)

Work team

b)

Project team

c)

Cross-Functional team

d)

Department team