WorksheetsCLA MOD. 8: TEAMWORK & WORKPLACE CONDUCT
Total questions: 15
Worksheet time: 8mins
Two logistics students, Mark and Sarah are discussing teamwork. Mark says that building consensus is a good way to make decisions because every team member has a voice. Sarah says that Resolving a conflict means that one person wins and one person loses. Which student – Mark or Sarah – is correct?
Mark is correct
Sarah is correct
Both are correct
Neither is correct
Which type of team is made up of members from different departments?
Work team
Project team
Cross-functional team
Department team
Which type of team focuses on a single major issue of concern within a given process?
Work team
Project team
Cross-functional team
Department team
What type of training prepares workers to work in multiple areas within a facility?
On-site
External
Online
Cross-training
When problem solving, which step involves creating a schedule and assigning tasks?
Brainstorming
Analyzing
Implementing the solution
Monitoring progress
Two logistics students, Mark and Sarah are discussing teamwork. Mark says that honest, direct communication is one way to build trust among team members. Sarah says that it is more important to focus on day-to-day challenges than to focus on overall goals. Which student – Mark or Sarah – is correct?
Mark is correct
Sarah is correct
Both are correct
Neither is correct
When problem solving, which step involves determining why the problem is occurring?
Brainstorming
Analyzing the problem
Implementing the solution
Monitoring progress
Two logistics students, Mark and Sarah are discussing teamwork. Mark says that the ability to give and receive constructive criticism is an important part of teamwork. Sarah says that high performance teams understand the importance of cross-training because it helps workers’ abilities to adapt to changing tasks and technologies. Which student – Mark or Sarah – is correct?
Mark is correct
Sarah is correct
Both are correct
Neither is correct
When problem solving, which step involves constant review and evaluation?
Brainstorming
Analyzing the problem
Implementing the solution
Monitoring progress
Two logistics students, Mark and Sarah are discussing teamwork. Mark says that one downside to teamwork is that it brings people with different perspectives together. Sarah says that one benefit of teamwork is that each member has something unique to contribute. Which student – Mark or Sarah – is correct?
Mark is correct
Sarah is correct
Both are correct
Neither is correct
Two logistics students, Mark and Sarah are discussing teamwork. Mark says that members of high-performance teams should listen to all members even when they have differing opinions about the best course of action. Sarah says that high-performance teams try to prevent conflicts by treating each other with respect. Which student – Mark or Sarah – is correct?
Mark is correct
Sarah is correct
Both are correct
Neither is correct
Examples of workplace misconduct are (select all that apply):
Dishonesty
Disagreeing with your boss
Sleeping on the job
Making a mistake
Fighting with other workers
Making decisions by building consensus means:
A manager makes the decision
Most team members accept the decision
All team members are completely satisfied with the decision
Some members’ suggestions are ignored
When setting goals, SMART refers to:
Specific, Measurable, Achievable, Relevant, Time Based
Specific, Measurable, Accepted, Relevant, Time Based
Specific, Manageable, Achievable, Relevant, Time Based
Specific, Manageable, Attainable, Relevant, Time Based
Which type of team is made up of a group of workers responsible for similar processes within a logistics facility?
Work team
Project team
Cross-Functional team
Department team
