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WorksheetsTS5015FP_C6&7_Check Out Guest & Process Payment
Total questions: 26
Worksheet time: 17mins
Which of the following are information that needs to be confirmed before processing a guest's checkout?
Guest's nationality
Guest's full name
Guest's identification number
Guest's duration of stay
Preauthorisation cannot be processed on this card
(a)
Two signatures that tally are required for this mode of payment to be accepted as a form of payment.
(a)
A cash float assigned to each Front Office Agent and is placed in the assigned safe box after the FOA leaves for her shift.
(a)
A cash float that is assigned to a particular station and require a handing over and takeover process
(a)
The guest gave a Debit Card when credit was established at check-in, Thomas, the FOA should
decline and insist on a credit card.
accept and process a preauthorisation on the debit card.
accept and process a sale transaction of the required deposit.
accept and update the debit card number in the system and advise the guest to provide the card at check-out
S$1800 is required to guarantee for Mr Cole's stay. He advised Fiona, the FOA, that he will give US$ instead. How much should she collect from him?
The exchange rate is US$1 = S$1.35
$1333.40
$1334.00
$2430.00
$2500.00
A voucher, which is treated like cash , up to the amount stipulated on the voucher, is known as a
cash voucher.
value-based voucher.
service-based voucher.
cash-based voucher.
At checkout, Lyn noticed that the billing instructions, RM TO TA. How should she proceed with the room charges?
Present the room charge to the guest and get him to acknowledge the charges. After that, proceed to city ledger the room charges.
Present the room charge to the guest and get him to acknowledge the charges. After that, request for the hotel voucher and proceed to city ledger the room charges.
City ledger the room charges without getting the guest acknowledgment.
Request for the hotel voucher if not received, and get the guest to sign on the voucher before charging it to the TA's credit card
When trying to process a city ledger charge, Anna realised she is not able to do proceed. She had no problems before. What might be the reason?
Her cashier code is not activated.
Wrong profile attached.
The charges have exceeded the preauthorisation limits.
The company does not have approved credit facilities.
Which of the following situations require a "SALE" transaction to be processed on a Credit card?
Mr Noosa wants to use his Mastercard at check-out although at check-in, he gave his Visa card.
A preauthorisation of $300 was taken on Mr Sham's Visa card at check-in and his final bill at checkout is $450.65. He wants to pay using his Amex card card
A preauthorisation of $500 was taken on Mdm Ryna's Visa card at check-in and her final bill at checkout is $502.65. She wants to pay using her Visa card
Ms Madia decided to pay all the bills on her own, using her personal credit card, although her company made arrangements for all her charges to be billed to the company
For a guest to be entitled to Express check-out service, what should his mode of payment be?
(a)
Feedback cannot be obtained from the guest directly/personally during an express checkout.
True
False
For settlement of charges by Foreign Currency or Traveller's cheques (TC), the procedures are similar to local currency, except that the foreign currency and TC must be converted to local currency before using.
True
False
Guest disputed the minibar charge of $12.22 and the entire amount is removed from the bill. This is an example of
Allowance
Adjustment
How does a cashier process a " 25% discount on all laundry charges"?
By doing an allowance
By doing an adjustment
Guest stayed a total of 5 nights but due to a service shortfall, guest was extended one night complimentary stay. The cashier needs to process an
allowance
adjustment
Guest was given a 50% discount on his 1st night room charge as he was not able to sleep peacefully due to the faulty aircon. The cashier needs to process an
rebate
partial rebate
Which one of the following is not a security measure when handling foreign currency
ghost image
special currency papers are used.
raised ink
fluorescence
Mr Amrin's bill at checkout is $1080.50. He has GBP500 worth of traveller’s cheques and wanted to use it. The balance would be paid using the credit card he gave at check in. The exchange rate is 1GBP = $1.76. How much would be charged to his credit card?
(a)
The folio balance shows $787.00. Calculate the amount of United Kingdom Pounds Mr. Parker must give to the cashier, given that the exchange rate is GBP£1 = S$2.02
How much change should Mr Parker expect?
(a)
Ervin, a Front Desk Agent was approached by a Japanese guest to convert JPY15000 into Singapore dollars. Today’s exchange rate states JPY 100 = $1.61. How much would the guest receive?
$2415
$931.67
$241.50
$93.61
Why is preauthorisation not allowed for debit cards?
The bank does not allow it
It is linked to a personal account
The EDC machine does not have the function
The guest cannot get the refund via his card
At a company's Dinner and Dance, a staff won a One - night complimentary stay inclusive of 2 buffet breakfast voucher. What kind of voucher is this?
Value based
Service based
For her housewarming, Linda was gifted with lots of $50 NTUC vouchers so she can go grocery shopping at NTUC. This voucher is considered as a
value-based voucher
service-based voucher
Guest paid cash at check-out eventhough he gave his Visa card at check-in. A preauthorisation of $200 was taken at check-in. What should the Cashier do?
refund the $200 in cash to guest
process a refund of $200 to guest's credit card
call the bank to release the preauthorisation amount.
Nothing as the preauthorisation will be automatically released
