WorksheetsQuality Review
Total questions: 15
Worksheet time: 8mins
Which of the following is not true about Quality?
Quality is the result of the combined effort of the whole team.
Quality is a one time thing.
Quality is a continuous process.
Quality is not an act; it is a habit.
Which is not true about Quality?
Quality is a measure of excellence.
It is the totality of features and characteristics of a product or service that bears its ability to satisfy needs.
Quality is meeting the customer's requirements.
All of the above are correct.
In SSC, our Quality Strategy is always inclined with our Vision and Mission.
True
False
____ is the state of being free from defects, deficiencies and significant variations.
Efficiency
Lean
Six Sigma
Quality
____ provides operational guidance on quality for SSC processes.
Quality Management
Quality Performance
Quality Strategy
Quality Framework
The following are the three key areas of Quality Framework, except:
Continuous Improvement
Quality Management
Quality Performance
Performance Management
What should be established for those unacceptable risks that you have identified within your team?
CCA
Risk Analysis
Process Controls
Escalation Path
Where can you find the organizational structure of Henkel SSC?
Profact
Visio
Henkel Portal
myID
Based on our Quality Management Policy, Henkel Shared Service aims to
create sustainable value
be a diverse team
be a best-in-class business partner
meet customer's requirements
Henkel Shared Service is certified with which ISO Standard?
ISO 14001:2015
ISO 9001:2015
ISO 150011:2018
ISO 9001:2008
What is the name of Henkel's new strategic framework?
Winning Growth
Endless Growth
Purposeful Growth
Increased Growth
Which is not part of the Henkel values?
Customers & consumers
Sustainability
Financial capability
Family business
Financial performance
Under performance management, this nvolves actions and communication measures in order to establish a stakeholder relationship.
Demand Management
Performance Monitoring
Stakeholder Management
Under performance management, this the process in which KPIs are defined and reviewed in order to monitor performance and identify improvement.
Demand Management
Performance Monitoring
Stakeholder Management
Which of the following is not part of this year's Quality Management Goals?
Deliver 5.7 MEUR savings contribution through continuous realization of efficiency gains.
Achieve satisfaction rating of of 2.1 or below in our stakeholder satisfaction survey.
Passing external audits according to the matrix plan.
Identify & implement new migrations and strategic initiatives
