WorksheetsFront Office Management Theory Class Test
Total questions: 25
Worksheet time: 2hrs 5mins
Select the right answer:
Hotel Industry is _______________________________________
a property of businesses providing accommodation and / or food and beverages to people who are away from home.
a property of businesses providing transportation and / or food and beverages to people who are away from home.
List down two (2) hospitality services available in Hospitality Industry:
(a)
Define Hospitality Industry:
Accommodation is an establishments where travelers can have a place to stay. There are two (2) main categories of accommodation:
Welfare & Hospital
Commercial & Welfare
Commercial & Hotels
List down four (4) types of accommodations available in the industry:
Hotel are classified based on:
Target Market, Design, Location, Cost, Brand
Target Market, Size, Facilities, Service, Business Affiliation
Location, Facilities, Business Affiliation, Design, Size
Define Medium size Hotel:
Mid-Range Hotel:
provide a wide selection of guest services in addition to accommodation & facilities such as butler service & personalized check In & out.
provide adequate service. This include limousine, restaurant, lounge and business center.
In business affiliation, a parent company:
Run by the owner themselves
Managed by central headquarter which determine the standard & procedures
There are two (2) major department available in the hotel:
Administrative & Operational
Management & Staff
Human Resource & Security
List down three (3) departments under administrative sector in hotel business.
In Hotel operation, Front of The House is:
where the staff has extensive contacts with guests
where the staff hardly have contacts with guests
Simon would like to apply for a job at the hotel. Which department should he send his resume?
(a)
The most visible department in a large hotel is ____________ .
Security
Housekeeping
Front Office
Engineering
What is the purpose of organization chart?
PBX department handles _______________________
Incoming & outgoing calls
Incoming & outgoing calls, wake up calls
Incoming & outgoing calls, wake up calls, room reservation
Concierge handles ____________________
Information, luggage
Information, luggage, secretary service
Information, luggage, guest service, transportation
Information, luggage, guest service, transportation, wake up calls
Describe Front Office Department:
List down four (4) other departments that do have close relationship with Front Office Department:
Job description can be define as ____________________.
List that shows tasks, or functions, and responsibilities of a position.
Qualification, skills, functions, and experience of a candidate.
List down four (4) position available in Front Office Department:
________________ handle secretarial service, printing, binding and courier service
Concierge
Business Center
Secretary
Admin
____________________ Upsell hotel rooms, accept bookings & record number of bookings.
Front Desk
Reservation
Operator
Concierge
Front Office working shift
7am to 3pm, 3pm to 11pm, 11pm to 7am
8am to 4pm, 5pm to 11pm, 11pm to 9am
9am to 5pm, 6pm to 1am, 2am to 9am
Night shift is also known as ______________.
Late night shift
Graveyard shift
Middle night shift
Midnight shift
