After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

A user calls to complain that her computer is behaving erratically. Some days it functions correctly, and other days, it crashes frequently. Sometimes, the system won't boot at all.

You open the system case and notice the following:

Two of the mounting screws are missing from the system hard disk drive

The system uses memory modules from several different manufacturers with mismatched capacities.

Several capacitors on the motherboard are bulging and have a brown liquid oozing from them.

The chassis fan on the front of the case is oriented to blow air into the system.

What should you do?

You currently use a Windows 7 Ultimate desktop system. You have been asked to evaluate Windows 10 as a possible upgrade for the Windows 7 systems you manage. You decide to install Windows 10 in a VHD file on your Windows 7 system. To ensure that the evaluation is realistic, you need to ensure the best possible performance.

Which type of VHD file should you use?

After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer.

Which of the following would be the MOST important action to take?

You have a user who takes his laptop home every day after work. When he's working in the office, the laptop must get an IP address from the DHCP server so you configure it to obtain IP and DNS information automatically. When he's working from home, the laptop must use IP and DNS information that connects with his home network.

Which IP addressing method can you use to make sure he gets a network connection at home?

Which of the following are true concerning the Virtual Desktop Infrastructure (VDI)? (Select TWO)

Which of the following is the FIRST action the technician should perform before opening the laptop case?

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.

Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?

Which of the following is the best definition for a LAN?

Which of the following are antenna types that are commonly used in wireless networks? (Select TWO).

After a user checks the volume settings and makes sure it not muted, sound still isn't coming from the internal speaker on a tablet device.

Which of the following is MOST likely reason?

You are an IT professional that works with home users. One of your customers works from home and uses multiple Windows computers as well as an Apple Mac computer. Your customer wants to be able to switch between his computers without changing the keyboard and monitor currently in use.

Which of the following devices would BEST facilitate sharing his monitor and other input devices with all of his computers?

Which type of printer uses an inked ribbon?

A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened.

Which of the following email protocols is being used?

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?

A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna MOST likely to be located?

A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution.

Which of the following actions should the technician perform NEXT?

You want to use your Windows workstation to browse the websites on the internet. You use a broadband DSL connection to access the internet. Which network protocol must be installed on your workstation to do this?

A user has purchased an external speaker to play music from a mobile device over a wireless connection.

Which of the following actions is MOST likely needed for speaker connectivity.

Which component within a tablet device measures acceleration horizontally and vertically at the same time?

You are in a carpeted office lighted by fluorescent bulbs. You are preparing to add memory modules to a user's computer. The user has already unpacked the memory modules and stacked them on top of an old, unused CRT monitor. In this environment, what is the greatest threat to these memory modules?

You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor?

Which of the following best describes the Platform as a Service (PaaS) cloud computing service model?

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

Which data transmission rate is defined by the IEEE 802.11b wireless standard?

A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from the break room two floors above the floor where she normally works. Which of the following is the MOST likely cause of her connectivity problem?

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank.

Which of the following will MOST likely rectify this issue?

A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select TWO.)

A technician is unable to install virtualization software on a host computer. The host has more free disk space than required. Which of the following is MOST likely to be the cause?

You are setting up a small network in your office with one Windows server and 50 Windows workstations. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?

A technician is tasked with installing a network-enabled camera that runs on power that is supplied through its network connection. The network device that connects to the camera does not have the capability to supply this power. There is a power outlet close to the camera. Which of the following devices can be used to supply power?

For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem?

A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

Which tool would you use to measure electrical properties such as voltage, amps, and resistance?

A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. She can access the network from her usual office, but today, she is trying to access the wireless network from a conference room, which is across the hall and next to the elevator. Which of the following is the MOST likely cause of her connectivity problem?

One of the users in your company notices some strange behavior on his computer. After describing what is being seen, you do a little research and determine that the best course of action is to update the UEFI firmware. Before performing the upgrade, if possible, which of the following is the BEST action to take?

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 10 PC to the device. How can you connect the device to the PC? (Select TWO. Each option is a complete solution.)

Which of the following protocols provides authentication and encryption services for VPN traffic?

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable.

Which of the following actions should you take NEXT?

You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific directories on the server. Which IP protocol should you implement to provide this capability?

A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.

Which of the following actions should the technician perform?

You have been tasked with designing a workstation that will run VMware Workstation virtualization software. A software engineer will use it to run virtual machines for application development and testing.

Which of the following criteria should MOST likely be included in your design for this system? (Select TWO).

A help desk technician has reset a user's password multiple times, but each time, the user is unable to log into a laptop. The user is confident that the password has been typed correctly. Which of the following indicates the MOST likely root cause of the problem?

Which port does Telnet use?

You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands.

Which of the following commands is MOST likely to return the IP address of the desired server? (Select THREE).

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display?

A technician is installing a cable modem that supplies internet connectivity for a home office. Which of the following cabling types would be used to connect the cable modem to the cable wall outlet?

A printer is behaving erratically, and you suspect a faulty parallel port. Which tool can you use to test the parallel port?

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select TWO).

You are installing a satellite connection so your home office can connect to the internet. Which of the following statements is true?

Which of the following allows a computer to communicate with a printer?

You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn't have an 8-pin PCIe power connector. Which solution would be the least expensive option for your system?

A technician is tasked with preparing a conference room so that at least 20 guests will be able to wirelessly connect laptop computers to the company network.

Which of the following network devices would be the BEST choice for this connectivity?

You decided to configure a notebook to use a VPN when accessing the home network over an open wireless connection.

Which of the following key steps should you take when implementing this configuration? (Select TWO. Each option is part of the complete solution.)

Rachel, an employee in the support department, wants to run a virtual machine on her computer from which she can troubleshoot customer issues. Which of the following must you complete before virtualization will work on her computer?

A community cloud is designed to be shared by several organizations.

A hybrid cloud combines public, private, and community cloud resources from different service providers.

Which of the following will ensure optimal system cooling? (Select Two).

A SOHO's connection to the internet is through an antenna that sends and receives a microwave signal to the ISP's antenna. There can be no obstacles on the direct path between the two antennae. Which of the following internet connection types is being used?

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform NEXT?

Which of the following statements accurately describes how a modem works? (Select TWO.)

Which of the following wireless communication technologies can be described as follows?

Has a very limited transmission range of less than two inches, Used with credit cards and passports, Slower than other wireless technologies, Constantly emits a signal

You work at a computer repair store. You just upgraded the processor (CPU) in a customer's computer. The computer starts, but it shuts down shortly after starting Windows.

Which of the following is MOST likely causing the computer to automatically shut down?

Power consumption for a processor is measured in Volts

Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?

The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working.

Which of the following is the MOST likely reason the mouse isn't working? The USB mouse receiver is not plugged into the computer.

You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work.

Which of the following troubleshooting steps is the BEST to try first?

Which of the following are valid IPv6 addresses? (Select TWO.)

While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner?

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems.

Which of the following actions will MOST likely fix this problem? (Select TWO).

Which feature allows a tablet to recognize multiple finger touches at the same time?

After installing two memory modules, you power on the system to check for errors. You find that the BIOS program recognizes only one of the memory modules. While troubleshooting this issue, which of the following is BEST to try first?

To assist a user, a help desk technician is able to take advantage of a Windows proprietary network protocol that allows the technician to open a graphical interface to connect with the user's Windows computer.

Which of the following TCP/IP port numbers is the default port used by this protocol?

A company has subscribed to a cloud service that offers cloud applications and storage space. Through acquisition, the number of company employees quickly doubled. The cloud service vendor was able to add cloud services to these additional employees without requiring hardware changes. Which of the following cloud concepts does this represent?

You have just received an order of various system components from an order you placed several weeks ago. One of the components is labeled as SODIMM memory.

For which of the following was this memory MOST likely purchased?

When referring to cloud computing, what does the term cloud mean?

You use a 64-bit version of Windows 10 Professional on your desktop computer. This system has a 500 GB hard disk installed and 4 GB of system RAM. Using Hyper-V, you plan to test a network design that will have multiple virtual servers and virtual workstations. Does your system meet the requirements for the test you plan to run?

You are troubleshooting connectivity between your computer and the www.widgets.com server, whose IP address is 192.168.1.1. Which of the following commands tests connectivity to the device as well as name resolution?