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Introduction to Management 2

Total questions: 25

Worksheet time: 16mins

Name
Class
Date
1.
Developing a weekly employee work schedule
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
2.
Reviewing 10 employee applications for cashier vacancy
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
3.
Training employees on clean-up procedures of your restaurant
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
4.
Counting up the day’s sales and reporting it to the owner
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
5.
Creating a training manual for new employees
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
6.
4th quarter sales will increase by 10% due to our new sales campaign
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
7.
Food waste for the month increased by 10 pounds per week; must look for ways to reduce food waste during lunch hour rush
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
8.
Meeting with assistant managers to review employee productivity
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
9.
Taking inventory (count) of all merchandise in stock on a daily basis
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
10.
Conducting a semi-annual employee evaluation with all staff
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
11.
Creating a company mission statement
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
12.
Reviewing the week’s purchases (inventory list) for the store
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
13.
Conducting an employee workshop on customer service relations
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
14.
Creating a list of responsibilities for the assistant manager for closing down the restaurant at night
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
15.
We will cut employee injuries by 50% with our new safety protocol training
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
16.

Management is...

a)

Owning a business

b)

Managing how many friends you have

c)

The process of dealing with or controlling things or people

d)

The idea of helping an elderly person walk the streets

17.

A good manager is....

a)

Someone who works with and through other people.

b)

Someone leading who works over other people.

18.

What skills do managers need according to their level?

a)

Conceptual, accounting and computer skills

b)

Human, conceptual and technical skills

19.

Why do we need managers in an organization?

a)

To do the things right

b)

Managers plan, control, lead and monitor the work

c)

They are required in all organizations

d)

They include people, skills, machinery and raw materials

20.
What term refers to people that are responsible for running a business?
a)
Stockholders
b)
Officers
c)
Management
21.
Which function of management involves reviewing the performance of employees?
a)
Organizing
b)
Planning
c)
Leading
d)
Controlling
22.
How would you classify a manager that's in charge of a department?
a)
Top-Level Manager
b)
Operational Manager
c)
Middle Manager
d)
Low-Level Manager
23.
Who makes the decisions that middle managers carry out?
a)
Operational Managers
b)
Top-Level Managers
24.

Skills required by a manager

a)

Technical

b)

Human

c)

Conceptual

25.

Manager

a)

THE HEAD INDIVIDUAL IN CHARGE

b)

THE INDIVIDUAL WHO DIRECTS THE ACTIVITIES OF PEOPLE IN THE ORGANIZATION

c)

THE INDIVIDUAL WHO ENSURES THAT A SCHEDULE IS CREATED ON A MONTHLY BASIS