WorksheetsCustomer Engagement Skill
Total questions: 25
Worksheet time: 25mins
What is the first script should come out from our mouth when customer came in?
Good morning Sir/Ms, how can I help you?
Good morning Sir/Ms, are you coming for service today?
Good morning Sir/Ms, do you have an appointment today?
Good morning Sir/Ms
"The way that we see something based on our experience" is the meaning of...........
perception
expectation
analytical
assumption
What is company image?
The way the company takes pictures
The way the company is seen by others and represents itself
How many likes the company gets on social media
The type of logo they have
What is often the result of positive customer/client relations?
Additional stress
More competition
Repeat business
Increased training
What is essential to growth?
Short term interactions
Events
Long term interactions
Financial interest
What happens when you do not see the big picture?
Opportunities are focused
Opportunities are overlooked
Nothing
Growth is enhanced
Which areas of business need to be monitored?
Successful
Unsuccessful
Successful and unsuccessful
None
We are a Manufacturing company.We want to see the value of machinery which is used in manufacturing process.what is the best way to find the value of machinery.
All the Options are cottect
From Trail Balance
From Balance Sheet
From Calculator Panel
Company wants to know how efficiently they are using their working capital to increase the level of Sales.How the company will be find this report.
GOT-->Ratio Analysis
GOT-->Accounts Book-->Capital Leadger
GOT-->Accounts Book-->Sales Leadger
GOT-->Balance Sheet
Company wants to know their Gross Proft in FIFO/LIFO valuation method.How we find this report?
GOT-->Profit & Loss A/c-->Alt + C or Alt + A
GOT-->Profit & Loss A/c-->Gross Proft-->FIFO
GOT-->Accounts Book-->Sales Leadger
It is not Possible in Tally
Company wants know what is the value of outstanding bills receivables between 60 to 80 days.How they will be able to see this report.
Statement of accounts-->Outstanding-->Recevables-->F6
Inventory Book-->Ageing Analysis
GOT-->Accounts Book-->Sales Leadger
All the Options are cottect
TDS of 20% gets applicable if the party’s PAN is not available. We wants to Know for which party the PAN details are missing in the books.?What is the best way to
findout?
From Display--->Statutory Report---TDS Report--->Leadgers without PAN
From Display--->Sales Register---->Statutory Report--->PAN Detail
From Accounts Info--->Leadger--->Alter--->Select Party leadger one by one
From Display--->Statutory Report---TDS Report--->TDS outstanding Details
What are the Banking features available with Tally?
All the Options are cottect
Auto-Bank Reconciliation
Post Dated Cheque (PDC)
Cheque Printing
Our organization wants to see the Highest & Lowest Selling date of particular item how this is possible?
From Inventory book--->Stock Item--->F12--->High & Low value yes
From movement analysis item group summery.
From Stock aging analysis.
From sales register---> F12--->Highest & Lowest
The business which owned by one person
Partnership
Co-operative
Sole Proprietorship
Limited Company
abbreviation for SIM
Subscriber Identification Module
subscriber Index Module
sum indian module
Subscriber Indian Module
CCTV
CLOSING CIRCUIT TELEVISION
CLOSE CREED TELECOM
CLOSING CIRCUIT TELEPHONE
CLOSE CIRCUIT TELEVISION
a.m
ante mind
ante meridiem
ante meridien
and meditation
How can the salesperson try to reduce the number of customer complaints about the products customers buy?
By using high-pressure selling techniques
By identifying the customer's real needs
By approaching customers as soon as possible
By advising the customer from personal experience
