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WorksheetsCustomer Service at Chester Zoo
Total questions: 13
Worksheet time: 7mins
What is the role and function of a zoo?
To educate people about the wild animals in the enclosures.
To conservation, research, education and recreation. breeding animals in captivity so they don't become extinct.
To research the wild animals and put them in enclosures to display.
What type of organisation is Chester Zoo?
Public
Private
Voluntary
What country is Chester Zoo in?
Scotland
England
Wales
Northern Ireland
How can customers contact the zoo with questions?
Live Chat
Email and phone
What information is on the website?
What animals there are and how to get there.
The different animals on show, how to get there, a map, special events and opening times.
Just an overview of the roles and functions of a zoo.
How does it increase its profits?
Just by selling souvenirs.
By selling more tickets and souvenirs.
By selling more tickets, giving people the option to buy memberships, holding special events and selling sovenirs.
By just asking for more donations.
Why is a map useful?
To find out where everything is including facilities to meet peoples basic needs such as toilets.
To see the types of animals it has in the enclosures.
It isn't useful people just walk around and look at the signs.
Does it have an education centre?
Yes
No
Do the internal customers (staff) wear a uniform?
Yes
No
How does it keep people safe?
By just using glass between people and the wild animals.
Having a working fire alarm, glass between people and wild animals and having staff trained in first aid.
They don't people go in at their own risk.
Why is the online booking system good?
It gives a discount if people book in advance.
If gives a discount if people book in advance and it is easy to use.
It gives prices so people are not shocked at the price when they go.
How does it attract new customers?
It has an informative website only.
It has an informative website and they are easy to get in contact with by phone or email.
They have no other options to see wild animals in England.
How does it attract returning customers?
It holds special events throughout the year and whilst they are there they enjoy themselves. It also offers a membership that allows them to go as many times as they want throughout the year.
It holds special events for members only.
It does not.
