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WorksheetsAppropriate Engagement Questions
Total questions: 10
Worksheet time: 10mins
"I need to talk to Tom Smith. Can you get me his number?" - What is the first engagement question you will ask the guest in your greeting?
Is this regarding sales, service, or parts?
Is there anything else I can do for you?
What part are you looking for?
"Hey there, I need the battery replaced in my Civic" - What is the first engagement question you will ask the guest in your greeting?
What service do you need?
Were you looking to schedule an appointment?
What day did you want to come in?
Do you need that installed?
"I'm looking for a pre-owned SUV, needs to have navigation, and I'm on a strict budget. Under $20k" What is the first engagement question you will ask the guest in your greeting?
Do you have a specific model in mind?
What price range do you want to stay in?
Do you prefer new or pre-owned?
Any special features you're looking for?
"I've been checking out the blue Bronco Sport you've got." (Guest is NOT co-browsing it) - What is the first engagement question you will ask the guest in your greeting?
Do you prefer new or pre-owned?
Are there any special features or colors you were looking for?
Here’s one: (push inventory)
Do you have a stock number on that vehicle?
"I need to talk to your finance manager. I want to lease a new Mustang but we need to talk about these rates first. My credit score is nearly perfect.'" - What is the first engagement question you will ask the guest in your greeting?
Do you have a specific model in mind?
May I have your name?
What lease term mileage package did you need?
Are you looking to purchase or lease?
"I want to trade in my truck." - What are your first TWO engagement questions?
What model are you interested in trading for?
Do you prefer new or pre-owned?
What is the year, make, model and mileage of your trade?
Do you have a stock number on that vehicle?
"How much are windshield wipers for my Camry?" - What is the first engagement question you will ask the guest in your greeting?
What is the year of your vehicle?
Would you also like to have those installed?
What part are you looking for?
What day did you want to come in?
"How much is a 10,000 mile service?" - What is the first engagement question you will ask the guest in your greeting?
Were you looking to schedule an appointment?
What is the year, make, and model of your vehicle?
How much did you want to spend?
Do you have a specific model in mind?
"I'm checking on the status of my credit application, I submitted it a few days ago." - What is the first engagement question you will ask the guest in your greeting?
Are you looking to purchase or lease?
Do you have a stock number on that vehicle?
Do you have a specific model in mind?
What service did you need?
"I got a recall notice on my car. It says to contact the dealer." - What is the first engagement question you will ask the guest in your greeting?
Do you have that recall number handy?
What day did you want to come in?
What is the year, make, and model of your vehicle?
Were you looking to schedule an appointment?
