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WorksheetsGARAGE Training
Total questions: 8
Worksheet time: 4mins
What does GARAGE stand for?
Greet, acknowledge, read, approve, gather, exit.
Greet, acknowledge, rapport, address, gather, end.
Greet, accept, read, acknowledge, get info, explore.
All of the above.
What should your greeting include?
Your name
The name of the brand
Offer assistance
All of the above!
Select the statement that does not show acknowledgement.
I would be happy to assist you with purchasing your first vehicle!
I would be happy to assist you with checking on the availability for the 2019 Jeep Grand Cherokee!
I would be happy to assist you with finding the CarFax for the 2007 Ford Focus!
Can you confirm your name, please?
What is ACTIVE LISTENING?
Listening only to focus on how to respond.
We should read every word that the customer sends. If they typed it, then it must be important.
Acknowledging all of the customer's questions!
Asking the customer probing questions.
Which strategies should you use when addressing the customer's questions?
Place the customer on hold.
Ask the customer for their contact information.
Ask probing questions, research using resources, address the questions.
All of the above!
What information is needed to be considered a lead?
Vehicle of Interest
Phone number and/or email
First and last name
All of the above!
What is the proper way to close down a conversation?
Tell the customer you are forwarding their information over to the dealership, ask if they need any further assistance, send final closing statement, and then select 'close conversation'.
Telling the customer, "Thank you for reaching out today, I am closing the conversation down!"
Select close conversation.
All of the above!
Which one is a proper greeting? (Chat came in with customers name and no question)
Hello, thank you for choosing Toyota! My name is Jane D. How can I assist you today, Bob?
Hello! My name is Jane D. How can I help you today?
Hi, how can I help you?
What is your phone number and email address just in case we get disconnected?
