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HITS - Introduction to Opera & Quick Keys

Total questions: 21

Worksheet time: 16mins

Name
Class
Date
1.

How are search fields identified in Opera?

a)

Question Mark

b)

Yellow Border

c)

Bold text

d)

Italic text

2.

You should log out of Opera when leaving your workstation by pressing F8 on your keyboard.

a)

True

b)

False

3.

Red indicator lamps are used for informational purposes only and cannot be accessed

a)

True

b)

False

4.

How do you access Opera online help?

a)

F8

b)

F1

c)

Shift + F1

d)

Ctrl + F8

5.

How is a mandatory field indicated within Opera?

a)

Italic text

b)

Yellow box

c)

Bold text

d)

Underlined letters

6.

What function key do you press to open the room plan?

a)

Ctrl + F4

b)

Ctrl + F3

c)

Shift + F5

d)

F5

7.

Which symbol acts as a wild card in a search field?

a)

*

b)

$

c)

()

d)

%

8.

The Opera password for a user must be at least 7 characters in length.

a)

True

b)

False

9.

You can access Opera online help from the main Opera splash page.

a)

True

b)

False

10.

What function key do you press for the House Status screen?

a)

Shift + F2

b)

Ctrl + F2

c)

Shift + F3

d)

F7

11.

The available session green box will turn to red once an application is accessed.

a)

True

b)

False

12.

When will your Opera password expire?

a)

Every week

b)

Every 30 days

c)

Every 60 days

d)

Every 90 days

13.

Which function key allows you to easily search for a room that is available, clean or inspected?

a)

F3

b)

Control + F3

c)

Shift + F3

d)

F4

14.

Which function key displays a graph that shows your hotels occupancy in terms of reservations and blocks?

a)

Shift + F1

b)

Ctrl + F1

c)

Shift + F2

d)

Ctrl + F2

15.

Which function key displays a list of available keyboard shortcuts?

a)

F1

b)

Ctrl + F1

c)

Ctrl + F7

d)

Shift + F8

16.

Which function is invaluable to managers as a scheduling and forecasting tool?

a)

Shift + F2

b)

Shift + F3

c)

Shift + F4

d)

Shift + F5

17.

Which function displays today’s in-house activity such as arrivals, departures, occupancy, and overall availability, all in one concise screen?

a)

F3

b)

Ctrl + F3

c)

Shift + F3

d)

F2

18.

Which function displays a visual layout of guests occupying or reserved for each room number in the hotel?

a)

F3

b)

Ctrl + F3

c)

Shift + F3

d)

Ctrl + F4

19.

Which function will allow an agent to create reservations, check in guests, print reports, make changes to guest information, walk in guests, view and make posting to the guest bill, as well as begin the check out process?

a)

Ctrl + F1

b)

Ctrl + F2

c)

Ctrl + F3

d)

Ctrl + F4

20.

If you exit from the reservation process without completing the reservation (either from the RATE QUERY or RESERVATION screen, what is recorded?

a)

Cancellation

b)

Waitlist

c)

Inquiry

d)

Turnaway

21.

Schemas are different environments available at the property

a)

True

b)

False