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Introduction to Operation Management

Total questions: 17

Worksheet time: 9mins

Name
Class
Date
1.

Which of the following are the primary functions of all organizations?

a)

operations, marketing, and human resources

b)

marketing, human resources, and finance/accounting

c)

sales, quality control, and operations

d)

marketing, operations, and finance/accounting

e)

R&D, finance/accounting, and purchasing

2.

Which of the following would not be an operations function in a fast-food restaurant?

a)

advertising and promotion

b)

designing the layout of the facility

c)

maintaining equipment

d)

making hamburgers and fries

e)

purchasing ingredients

3.

Which of the following are the primary functions of all organizations?

a)

operations, marketing, and human resources

b)

marketing, human resources, and finance/accounting

c)

sales, quality control, and operations

d)

marketing, operations, and finance/accounting

e)

R&D, finance/accounting, and purchasing

4.

The five elements in the management process are

a)

plan, direct, update, lead, and supervise

b)

accounting/finance, marketing, operations, and management

c)

organize, plan, control, staff, and manage

d)

plan, organize, staff, lead, and control

e)

plan, lead, organize, manage, and control

5.

The "Father of Scientific Management" is

a)

Henry Ford

b)

Frederick W. Taylor

c)

W. Edwards Deming

d)

Frank Gilbreth

e)

Whitney Houston

6.

Henry Ford is noted for his contributions to

a)

standardization of parts

b)

statistical quality control

c)

assembly line operations

d)

scientific management

e)

time and motion studies

7.

Who among the the following is associated with contributions to quality control in operations management?

a)

Charles Babbage

b)

Henry Ford

c)

Frank Gilbreth

d)

W. Edwards Deming

e)

Henri Fayol

8.

Who among the the following is associated with contributions to quality control in operations management?

a)

Charles Babbage

b)

Henry Ford

c)

Frank Gilbreth

d)

W. Edwards Deming

e)

Henri Fayol

9.

Operations system is a system where the main function is to create goods and services. A basic operations system _____________________

a)

Input, Transformation, Output and Feedback

b)

Input, Output,Transformation and Feedback

c)

Input, Output,Feedback and Transformation

d)

Feedback, Input, Output and Transformation

10.

Role of Operation Managers included ___________________

a)

Planning, Organizing, Staffing, Leading and Controlling

b)

Planning, Organizing, Leading and Controlling

c)

Organizing, Planning, Staffing and Controlling

d)

Controlling, Planning, Staffing, and Leading

11.

____________________ is the creation of outputs and form the goods and services.

a)

Comparability

b)

Quality

c)

Produce

d)

Productivity

12.

MSU incorperated produces 5,000 units of outputs and labor hours used are 500. Calculate single factor

a)

10 units per labour hours

b)

10 units labour hours

c)

10 units per labour

d)

10 per labour hours

13.

Single factor productivity _________

a)

is the productivity measurement that uses just more than one resources input.

b)

is the productivity measurement that uses just one resources input.

c)

is the productivity measurement that uses just infinity resources input.

d)

is the productivity measurement that uses just any resources input.

14.

Basic components of an operation system as below except:

a)

Input

b)

Output

c)

Complaint

d)

Feedback

15.

Operation management is related to the production of outputs. Outputs can be divided into _______

a)

input and output

b)

feedback

c)

creativity and innovation

d)

good and services

16.

Why is productivity important

a)

To increase the income

b)

To increase the revenue

c)

To increase the unemployment

d)

To increase the operating costs

17.

Main function in organization and their relationship are __________________________

a)

Finance, Marketing, Human Resource, Public Relation and Supplier

b)

Finance, Marketing and Supplier

c)

Finance, Marketing, Human Resource, Admin and Supplier

d)

Finance, Marketing, Human Resource and Supplier