WorksheetsCS Monthly Test-June'20
Total questions: 10
Worksheet time: 5mins
Customer complaint that captain not return change Rs13 the reason & sub reason would be Quality Issue (Captain side)-Demanded Extra cash.
True
False
If any Ticket has come where customer has complained that extra cash was being collected by Captain & this is his 3rd instance with the same occurrence, Which type of case is this?
P1 Case
P2 case
P3 case
If Agent fails to update the refund amount in the refund sheet.
Agent followed the correct process No Mark down
Agent Did not followed the process, Markdown will happen
Agent is innocent Benefit of Doubt to be given
None of the Above
Customer claims that captain demanded extra, Post verification with captain, if agent reject the issue, what Reason & Sub Reason should be selected
Quality Issue (Captain side)-Demanded Extra cash.
wrong claim-customer wrong claim.
customer wrong claim-Demanded extra cash
customer side Issue- Demanded extra cash
While merging tickets, city is mandated for duplicate tickets.
False
True
If the issue is related to “Female Harassment”. First call must be initiated to the Captain and then the Customer.
True
False
If captain has Behaviour Issue, what all steps to be followed (Choose the correct options)
First 3 escalations on Captain, educate the Captain to be calm with Customers
If there are escalations between 3 to 5 times, warn and educate the Captain that the Captain will be deactivated if the same repeats
If there are more than 5 escalations, call the Captain to understand the situation, deactivate the Captain and ask him to visit the City office
First 6 escalations on Captain, educate the Captain to be calm with Customers
Billing Issue, Rash Driving, Distracted Driving, Passenger/Luggage-Limit, Helmet Issues these all comes under P2 case.
True
False
If App/Coupon Related Issues, Screenshots is not compulsorily to attached while escalation.
True
False
While moving tickets for any Internal Escalation or awaiting any Internal confirmation, what status to be selected
Open
On Hold
Pending
Solved
