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WorksheetsFC CPM
Total questions: 8
Worksheet time: 5mins
When you are completing the Check Fitter Invoice Received task it is best practice to?
Make sure the WRC has been completed correctly
Make sure the invoice you have received is not a cancellation
Not complete the task
Leave a note on the CPM with the relevant invoice details
Which of the below are FC queues?
Chase Fitting Report
Confirm Fit Invoice
Chase Invoice
Confirm Fit is Complete
Select all that apply. It is best practice to...
To work from the newest case in your queue
To work from the oldest case in your queue
Only work your CPM queues once a week
Check your Assigned Only to Me queue
Why might you need to check Connex when working CPM? Select all that apply.
To see if the case can be closed
I would never check Connex
To see if the fit was successful after a remedial
To check if the fit might have been rescheduled
When should you 'Accept' a task?
As soon as you have opened the case
Before you have investigated
When you know the task can be completed
When you have successfully completed the Check Fitter Invoice Received task, what queue is the case pushed in to next?
Case Wrap Up
Confirm Fit is Complete
Chase Fitting Report
Add Closing Summary
You are working the Confirm Fit is Complete queue and have found an unsuccessful Fit Report and the case is now with Aftersales. What should you do?
Nothing, you are unable to move the milestone if it is unsuccessful
Accept the task
Select Fitting Unsuccessful
You are working the Check Fitter Invoice Received queue and have found a cancellation invoice on the CPM and the fit has been rescheduled. Do you?
Complete the task with the cancellation invoice details
You cannot complete the task with only a cancellation invoice
Accept the task but postpone it
Complete the task and close the case
