A user is having problems connecting to other computers using hostnames. Which of the following commands will BEST help you troubleshoot this problem?

You have a hard disk that has a single primary partition and has been assigned D: as the drive letter. Which tool would you use to configure the drive to use the FAT32 file system?

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems. Which of the following actions will MOST likely fix this problem? (Select TWO).

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?

A company executive has just bought a new Android mobile device. She wants you to help her make sure it is protected from malware threats. What options are available and important to use to protect Android devices? (Select TWO.)

Which of the following refers to a situation where two files try to claim the same cluster on the hard disk?

Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer each time he leaves. Which of the following are the BEST solutions for securing Joe's workstation? (Select TWO).

A Help Desk technician receives a call from a user who is unable to download new messages from the company's email server. The technician tells the user to open a command prompt, ping the email server, and check the SMTP and POP3 server IP addresses. Which of the following mistakes did the technician make?

You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an Active Directory configuration. Which advantages would you gain by switching to Active Directory? (Select TWO.)

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

Several users have forwarded you an email stating that your company's health insurance provider has just launched a new website for all employees. To access the site, they are told to click a link in the email and provide their personal information. Upon investigation, you discover that your company's health insurance provider did not send this email. Which of the following BEST describes the type of attack that just occurred?

A user has a file that contains sensitive data. Which of the following can be used to encrypt a single file?

A technician assists Joe, an employee in the sales department who needs access to the client database, by granting him administrator privileges. Later, Joe discovers he has access to the salaries in the payroll database. Which of the following security practices was violated?

While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner?

Which of the following is most helpful in keeping a computer cool? (Select TWO).

Which of the following security solutions would prevent a user from reading a file which she did not create?

Which of the following paper types should not be used in inkjet printers?

A home office user employs a technician to secure a Windows computer. To secure the local accounts, which of the following actions should the technician perform? (Select TWO).

Which of the following is not a form of biometrics?

Which of the following actions directly improves system security on a Windows workstation?

Which are examples of a strong password? (Select TWO).

You have just received a call from one of your customers. He informs you that after turning his computer on, he received the following error:

Error loading operating system

BOOTMGR is missing

Press Ctrl+Alt+Del to restart

Every time he restarts his computer, the same error is shown. Which of the following tools is BEST for fixing this issue?

Who needs to approve a change before it is initiated? (Select TWO.)

You have a computer that runs Windows 10. Where would you go to verify that the system has recognized the anti-malware software installed on the system?

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

What is the best countermeasure against social engineering?

You have just installed anti-malware software on all computers on your company's network. Which of the following additional actions would be BEST to take to help protect systems from malicious software? (Select TWO).

Which of the following paths opens the Computer Management tool in Windows 10? (Select TWO).

Physical Address. . . . . . : 00-AA-BB-CC-74-EF

DHCP Enabled . . . . . . . : No

Autoconfiguration Enabled. . . : Yes

IPv4 Address . . . . . . . : 192.168.1.102(Preferred)

Subnet Mask . . . . . . . : 255.255.255.0

Default Gateway. . . . . . . . . : 192.168.2.1

DNS Servers. . . . . . . . . . . : 192.168.2.20

Given the IPv4 Address and Subnet is correct, what is the connectivity problem/ (Select 2)

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue?

Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds. Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. Which of the following electrical terms BEST describes the condition you are most likely experiencing?

You replaced the print cartridge on an inkjet printer. What should you do next?

Rodney, a user in the research department, reports that he is experiencing blue screen errors while using his Windows computer. You ask Rodney if anything has changed on the computer recently. Rodney explains that he recently installed a TV tuner board in an expansion slot. Now he has to reboot the computer every time he loads the TV tuner application to watch TV. You need to fix Rodney's computer and prevent Rodney from using the TV until you can install an updated driver. What should you do?

Examine the following output:

Server: helicuplar.xct.takro.net

Address: 209.53.4.130

Name: westsim.com

Address: 64.78.193.84

Which command produced this output?

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. Which of the following is the BEST way to address the situation?

Which tool would you use to configure the paging file location and size on a Windows system?

Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD). After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up. Which of the following is the BEST place to begin repairing Wendy's computer?

You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor?

Nathan, a long-time Mac user, has been using his Mac computer for some time now with no issues. Recently, however, he reported that his cursor turns into a pinwheel and he can't do anything. Which of the following would be the BEST first step for troubleshooting this issue?

Joe, an executive, receives an email that appears to be from the financial institution that provides his company credit card. The text of the email includes Joe's name and the company name and states that there is a problem with Joe's credit card. The email provides a link to verify the credit card, but when Joe hovers over the link, he thinks the web address seems strange. Which of the following BEST describes this type of attack?

A customer who uses a Windows computer recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop. Which of the following actions will MOST likely resolve the issue? (Select TWO).

You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?

A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation. Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix the problem, you need to reload the old video driver. Which of the following actions are the BEST choices? (Select TWO).

Which of the following topologies connects each network device to a central hub?

After installation, you Windows 10 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider. Which commands can you use to do this? (Select TWO. Each response is a complete solution.)

What do biometrics use to authenticate identity?

You want to perform a Windows update on your Windows 10 computer. Before doing so, you want to make sure you can easily go back to the state it was in prior to the update. Which of the following Control Panel utilities is BEST to enable and use prior to the update?

Which of the following tools allow remote server management? (Select TWO.)

Your computer has a quad-core processor that supports multithreading installed. Given that the system is running Windows, how can you verify whether multithreading has been enabled?

You have booted your Windows workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?

Which of the following describes a man-in-the-middle attack?

You are the network administrator for a small company. You purchase eight copies of Windows 10 at a local retail outlet. You successfully install Windows on eight computers in the office. A month later, you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers. Which of the following will BEST resolve this issue?

As you are working on your Windows 10 computer during a fierce thunder storm, lightning strikes the nearby transformer, and your office loses all power. Since your laptop's battery is dead, your computer instantly turns off. Once power to the building has been restored, you turn your computer on and notice that you are now getting a missing DLL error message. Which of the following tools is MOST likely to rectify this issue?

You need to back up user data on a Windows 10 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following:

Use Backup and Restore to backup user data.

Run the backup automatically every night at 11:00 p.m. Store the backups in the C:\Backups folder.

Include a system image in each backup.

Will this configuration work?

You have implemented an ad hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?

You have a computer that runs Windows 7, and you want to install Windows 10. You are not concerned about keeping any of the existing data currently on the drive, and you want to do a clean install. After placing the Windows 10 installation DVD in the optical drive, you restart the computer, but it does not boot to the DVD, and you are unable to install Windows. Which of the following are the BEST methods for installing Windows from the DVD? (Select TWO. Each choice is a complete solution.)

While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer. Which of the following is the BEST next step?

You have 5 salespersons who work out of your office and who frequently leave their laptops layin laying on their desk in their cub g on their desk in their cubicles. icles. You are concerned that You are concerned that someon someone might walk by and take e might walk by and take one of these laptops. Which of the following is the BEST protection to implement to address your concerns?

A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem?

You have a network that uses a logical bus topology. How do messages travel through the network?

In which of the following situations should you install a firewall?

After using your computer for a few months, you have decided it is best to install anti-malware software. After the software has been installed, you want to ensure that there are no existing files on your system that are infected. Which of the following is the BEST next step? (Select TWO).

On a Linux system, what is the name of the directory where you will find a text file called devices that contains information about the devices that are configured on the system?

You've just received an email message that indicates a new serious malicious code threat is spreading across the internet. The message contains detailed information about the threat, its source code, and the damage it can inflict. The message states that you can easily detect whether or not you have already been a victim of this threat by the presence of three files in the \Windows\System32 folder. As a countermeasure, the message suggests that you delete these three files from your system to prevent the code from spreading further. Based on the email message, which of the following are the next BEST actions to complete? (Select TWO).

You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an email with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software. Which of the following BEST describes what happened to the file?

Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?

Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users. What are the possible consequences of this decision? (Select TWO.)

To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware. Which of the following actions would BEST prevent this scenario from occurring again?

You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications, and add new device drivers. Which group should this user be a member of?

You have installed anti-malware software on computers at your business. Within a few days, however, you notice that one computer has a virus. When you question the user, she says she did install some software a few days ago, but it was supposed to be a file compression utility. She admits she did not scan the file before running it. Which of the following should you add to your security measures to help prevent this from happening again?

Which tool would you use to create and delete partitions on hard drives?

While using a Windows 10 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred. Given this information, which of the following are true? (Select TWO).

While researching a fix to a system file issue, you find that using the ATTRIB command should resolve the issue you are experiencing. The instructions you found said to run the following command:

attrib +s +r -a myfile.dll

Which of the following BEST describes the function of this command?

You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands. Which of the following commands is MOST likely to return the IP address of the desired server? (Select THREE).

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

While configuring a wireless access point device, a technician is presented with several security mode options. Which of the following options will provide the most secure access?

How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?

You are an IT technician for your company. Vivian has been receiving error messages indicating that some of her Windows system files are corrupt or missing. To fix this issue, you ran the Windows System File Checker tool (SFC.exe). Shortly after the files were repaired, Vivian calls again because she is still having the same issue. You now suspect that the corruption or renaming of the system files is being caused by malware. Which of the following is the next BEST step that should be taken?

You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. For security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location. Where would be the next best place to keep your backup media?

You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?

You've just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is displayed in 16 colors at 640x480 resolution. Which of the following will BEST resolve this problem?

While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer. Which of the following is the MOST professional way to handle the situation?

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?