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Chapter One : May I help you?

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Shopkeeper : Good morning sir, Can I help you?

Customer : I am looking for a pair of leather shoes.

Shopkeeper : What size are you looking for?

Shopkeeper : 39


Where does the conversation most likely take place?

a)
b)
c)
d)
e)
2.

“No one benefits from a road rage incident”


The underlined word means ….

a)

Makes money

b)

Use wisely

c)

Perform service

d)

Receives an advantage

e)

Stop immediately

3.

Sri : It's very cold here. ....

Tri : Sure. No problem


Which is the best answer to complete the conversation?

a)

Would you mind if I turn on the fan?

b)

Would you turn off the fan?

c)

Could you close the door?

d)

May you leave now?

e)

Can I buy you a new fan?

4.

Aisha : Can I borrow your magazine?

Hana : Sure. But if you borrow it, take care of it well

Aisha : Okay.


What does Hana express?

a)

Instruction

b)

Suggestion

c)

Advice

d)

Warning

e)

Notice

5.

Teacher : If you see a guest walking off walkways, standing or climbing on exhibit barriers, shouting at or teasing animaals, throwing objects into exhibits or littering the zoo grounds, please contact the oo staff member.

Students : Yes, sir.


Where does the conversation take place ?

a)
b)
c)
d)
e)
6.

The Informal way to offer something is….

a)

Would you like a piece of cake?

b)

Are you up for some chips?

c)

Would you like me to get you some cokes?

d)

Can I get you some fresh fruits?

e)

May I offer you a cup of hot tea?

7.

How do you say when you want to refuse a help from someone?

a)

Thanks a lot for your help. I’m so grateful.

b)

Yes, sure.

c)

I’m sorry, but I’d rather to do it on my own. Thank you.

d)

Sure I will do you a favor.

e)

No problem.

8.

Why do people travel by train rather than bus, plane, or boat? Some say it is a cheaper way to travel. Others may fed up with the headaches and worries associated with going to the airport anda flying. If you have a car, you can leave the driving to someone else. However, you will meet traffic jam. That’s why most people like travelling by train.


Which transportation can people choose if they travel?

a)
b)
c)
d)
e)
9.

Usually a shopkeeper say ………… when he/she wants to help customer.

a)

“Are you busy? I need some help”

b)

“Is there anything I can help you with?”

c)

“Excuse me, do you work here?”

d)

“Do you want to buy our product or not?”

e)

“No thanks, I can do it myself”

10.

Robby : I heard there will be a concert tonight. Would you like to go with me?

Anna : I’m afraid I cannot.

Robby : Why? I think you really love the band.

Anna : Yes, I do. But I have many works at home.

Robby : Let me help you, then.

Anna : ___________

Robby : Never mind. That’s what friend should do.


What should Anna say?

a)

I really appreciate your help

b)

I don’t need your help

c)

I am fine, thank you

d)

I will go, too

e)

Don’t worry

11.

Andy : Shall I carry your luggage to your apartment?

Boby : Yes, please!


The underlined word has similar meaning with ...

a)

Borrow

b)

Bring

c)

Drop

d)

Dodge

e)

Leave

12.

Pujiono : Can I help you carry the bag to your room?

Markinem : No, thank you. I can do it myself.


The underlined words show ...

a)

Asking to do something.

b)

Apologizing for a mistake.

c)

Agreeing with someone's opinion.

d)

Offering to do something.

e)

Disagreeing with someone's opinion.

13.

Dewi : ...........

Faiz : I don’t know. It depends on what you ask.


The proper expression to fill the blank above is ...

a)

Help me move this bag

b)

Would you mind helping me out?

c)

Let me help you

d)

I think it's a good idea

e)

Let me help

14.

Tourist : Good morning. Would you mind telling me the way to AM Parikesit Hospital?

Mr. Baha : It is nearby. Can I give you a ride?


The underlined expression shows ...

a)

The tourist offers some help

b)

The tourist accepts some help

c)

The tourist asks for help

d)

The tourist refuse the help

e)

The tourist will give a ride

15.

Siti : Can you lend me a hand?

Edy : ...........

Siti : Help me gather everybody. The teacher is coming.


The proper expression to fill the blank above is ...

a)

Sure, How can I help you?

b)

How can you borrow my hand?

c)

Why?

d)

How can you do that?

e)

It's very nice

16.

Adul : You look confused ........

Komeng : Yes. I am lost on the way to The Big Mall. Do you know how to get there?


The proper expression to fill the blank above is ...

a)

Can you help me?

b)

How can you assist me?

c)

I wonder if you need any help

d)

Let me show you.

e)

Can you help me?

17.

Receptionist : Good morning, Lesung Batu hotel, can I help you?

Guest : .......

a)

Can I meet Mr. Baha?

b)

Could I book eight tables for tonight, please?

c)

I’d like to book a cruise for vacation here.

d)

I’d like to reserve a double bedroom for next Sunday, please!

e)

I’d like to reserve a double decker for next Saturday, please!

18.

Mr. Aliem : Excuse me, Madam. May I help you bring that suitcase?

Mrs. Yetty : Oh, no thanks. I can manage myself.

Mr. Aliem : Alright. If you need a help, let me know.

Mrs. Yetty : Yes. Thank you.


What can we learn from the dialogue?

a)

Mrs. Yetty needs a help.

b)

Mr. Aliem wants to ask the suitcase.

c)

Mrs. Yetty refuses Mr. Aliem's offering.

d)

Mr. Aliem manages the woman's suitcase

e)

Mr. Aliem can carry his own suitcase.

19.

Kid : You look busy, Mother. Is there anything I can help?

Mom : Yes. Please, clean this pan and bring it to me.

Kid : ....


What is the best response to say next?

a)

Please, don't bother.

b)

It's okay.

c)

I can manage it well

d)

I'll do it.

e)

That's a good idea.

20.

Mrs. Risma : Oh no, I have to return this book.

Aishana : What if I return your book?

Mrs. Risma : ....


What is the best response to say next?

a)

I don't know what to do.

b)

Please, borrow it for me

c)

Lend me your member card

d)

If you like, you can borrow it.

e)

If you don't mind, please return it for me.

21.

Man : Can I give you a hand?

Woman: Oh, yes please. I want to buy a blender. Can you show me?

Man : Sure. Come with me. I'll show you.

Woman: Thank you.

Man : Here are the blenders.


What is the profession of the man?

a)

A tour guide.

b)

A manager.

c)

A cook.

d)

A shop assistant.

e)

A waiter.

22.

Daddy : Would you mind carrying those plates, Mom?

Mommy : ........


What is the most appropriate response to say next?

a)

No, problem.

b)

Thanks, that's very kind of you.

c)

Please, do it.

d)

I don't like it.

e)

I should help you.

23.

Mr. Rendy : What's wrong, Madam?

Mrs. Yenny : I can't open the door.

Mr. Rendy : ....


What is the most appropriate response to say next?

a)

Please, don't bother.

b)

What can I do for you?

c)

What if I close it?

d)

May I help you leave the room?

e)

Would you like me to open it for you?

24.

Man : Excuse me. May I take your suitcase to your room?

Woman: Yes, please. Thank you very much.


What is the profession of the man?

a)

A waiter.

b)

A manager.

c)

A bartender.

d)

A clerk.

e)

A bell boy.

25.

Wahid : May I help you? You look so confused.

Mrs. Noer : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Wahid : Have you told your problem at the security of this supermarket?

Mrs. Noer : Not yet.

Wahid : Well, let's go to the security desk. He will help you.


The underlined sentence is to ...

a)

asking for help

b)

offer help

c)

decline help

d)

refuse service

e)

ask for information

26.

.... like a cup of coffee?

a)

Can I

b)

Should I

c)

Would you

d)

I'II do

e)

May I

27.

Valentino : May I help you ?

Rossie : Don’t bother yourself, thanks.


The underlined sentence express ....

a)

Asking help

b)

Giving help

c)

Offering help

d)

Refusing an offer

e)

Accepting an offer

28.

Max : My car won't start.


Jhon : ............................

a)

May I help you? I know about car.

b)

May I help you? I know about construction.

c)

May I help you? I know about electricity.

d)

May I help you? I know about bicycle.

e)

I don't care

29.

A: ____________________ like me to clean your car?

B: Sound great . Thanks,

a)

Help

b)

Let's

c)

Would you

d)

I think

e)

okay

30.

Man : excuse me. may I take your suitcase to your room, Madam ?

Woman : yes, please. Thank you very much.


What is the profession of the man?

a)
b)
c)
d)
e)