WorksheetsKnow Your Brand-InterContinental Hotels and Resorts
Total questions: 7
Worksheet time: 4mins
This Warm & Memorable InterContinental Welcome begins with
A Charismatic Doorman
The General Manager Meeting on Guest Arriva
Offering a preffered Welcome Drink on Arrival
A courtesy call by a Senior Manager on Arrival
We can satisfy Guest expectations by focusing on delivering Global Etiquette during 4 key moments of their stay
Welcome rituals
Quick Check in
Clean room
Qick Check out
In room checkin
Evening Turndown
Dinner Service
Express Checkout
The Welcome
Our Food & Beverage Offerings
Club InterContinental
The Farewell
Early Checkin
Evening rituals
Dinner Experience
In room Checkout
--------------is our InterContinental Service Philosophy
(a)
Who is our InterContinental Target Guest?
Affluent & Experienced Traveller
Local Traveller
International Traveller
MICE
Our Guests want to explore their destination fully, so at the InterContinental we always offer a sense of place in our service style by
Greeting them with our local greeting
Shaking Hands
Waving hands
Offering a local Map on Arrival
Which was the First InterContinental hotel to launch in the United States in 1975?
InterContinental Barclay
InterContinental Chicago
Mark Hopkins hotel, San Francisco
InterContinental Carlton Cannes
At New York in 2015, pop superstars “One Direction” Famously film the video for their song “Perfect” at which hotel?
Mark Hopkins hotel, San Francisco
InterContinental Chicago
InterContinental Carlton Cannes
InterContinental New York Times Square
