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Tech 5

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.

Before escalating BLQ Case , should be check Voice Verification Before ?

a)

True

b)

False

2.

Cst has BLQ Case , Line Supported By Assia , Last Fix From more than 7 days Ago , Clear View Output : Technican Dispatch is Recommended , your Action :

a)

escalate to IU

b)

Check Connection Type

c)

Connect from main wire

3.

if cst has on Assia Term , G_992_1 , that mean this CPE Support High Speed ?

a)

True

b)

Fales

4.

if escalating BLQ Case should be informed cst let CPE ON ?

a)

True

b)

False

5.

the way of Communication For BLQ escalation :

a)

SMS

b)

Call & SMS

c)

Call or SMS or Recorded message

6.

SLA for Need Optimization Pool is

a)

24 W.H

b)

1 H

c)

1 W.H

7.

CST has BLQ but he was exceeded his quota so CCA action is

a)

Stop T.S. till he recharge

b)

Escalate Case normally

c)

T.S. Normally

8.

CST has BLQ and After checking his faults you didn’t found it so the first step is

a)

Check voice status

b)

Check line code

c)

Escalate case as Need Optimization

9.

If customer face BLQ and there’s update re-splitted done your action

a)

Connect CPE from main with disconnecting any other element

b)

Re-Run the appropriate mode of Clear View Analysis

c)

Re-escalate to IU

d)

A &B

10.

If customer face BLQ and there’s update working from exchange without visit

done what’s your action

a)

Re-troubleshooting case

b)

Re-escalate case to MV

c)

Re-escalate to IU

11.

كان اسمه ايه في مسرحية العيال كبرت؟

4 lines
12.

عادل امام مشهور ب اسم ؟

a)

الزعيم

b)

الامبراطور

c)

البرنس

13.

قول اسامي 3 افلام لأحمد زكي

4 lines