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WorksheetsTech 5
Total questions: 13
Worksheet time: 7mins
Before escalating BLQ Case , should be check Voice Verification Before ?
True
False
Cst has BLQ Case , Line Supported By Assia , Last Fix From more than 7 days Ago , Clear View Output : Technican Dispatch is Recommended , your Action :
escalate to IU
Check Connection Type
Connect from main wire
if cst has on Assia Term , G_992_1 , that mean this CPE Support High Speed ?
True
Fales
if escalating BLQ Case should be informed cst let CPE ON ?
True
False
the way of Communication For BLQ escalation :
SMS
Call & SMS
Call or SMS or Recorded message
SLA for Need Optimization Pool is
24 W.H
1 H
1 W.H
CST has BLQ but he was exceeded his quota so CCA action is
Stop T.S. till he recharge
Escalate Case normally
T.S. Normally
CST has BLQ and After checking his faults you didn’t found it so the first step is
Check voice status
Check line code
Escalate case as Need Optimization
If customer face BLQ and there’s update re-splitted done your action
Connect CPE from main with disconnecting any other element
Re-Run the appropriate mode of Clear View Analysis
Re-escalate to IU
A &B
If customer face BLQ and there’s update working from exchange without visit
done what’s your action
Re-troubleshooting case
Re-escalate case to MV
Re-escalate to IU
كان اسمه ايه في مسرحية العيال كبرت؟
عادل امام مشهور ب اسم ؟
الزعيم
الامبراطور
البرنس
قول اسامي 3 افلام لأحمد زكي
