An upgrade to the highest available room must be offered to Spire Elite and Platinum Elite members based on room availability

Extended Check out until __________must be granted to all Gold Elite, Platinum Elite and Spire Elite members upon request, subject to availability and at no additional charge.

At least_______of room inventory must be allocated each weekend for the InterContinental® Ambassador Free Weekend Night benefit.

InterContinental® Royal Ambassador members must be given a room upgrade ________ room categories higher than booked

Royal Ambassador members must be offered an early Check in of _______.

Guest must receive a welcome email at least _______prior to arrival

Guests must be welcomed to the hotel using the hotel name

A doorman service must be provided 6 hours a day at the main entrance to the hotel

Mode of payment must not be determined at the time of Check in

Check in must be available from ________hrs

All colleagues whilst at the front desk must ___________ unless they have a medical condition or

disability

Concierge services must be provided by a dedicated concierge team between 07:00 to ________, seven days a week

Concierge colleagues must have a minimum of ______ iPads to share destination content with guests.

Luggage must be collected from the guest's room within _________ minutes of their request.

On completion of the Check out process, colleagues must NOT ask the guest if they require any further help or information

Guests must be offered to be escorted to the __________, or to the elevators if they are checking out at the Club InterContinental Lounge

At a late check out request, Club InterContinental guest must be offered with a _________ check out time

Multiple answers- Tick the right answers from the list:

When assisting guests with taxis, colleagues must.....

Secured, wireless printing must be available. Must be free for guest use for up to ______ pages.