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Worksheetstech 6
Total questions: 13
Worksheet time: 7mins
Incase Missing AAA Profile , CCA Action
A- Restart Port
B- Escalate To SLS
C- Transfer cst to Sales
Customer Subscription checked, LDAP profile checked , cst Obtain From 2 Pools WE and OP Whats the Right Action
A- Follow With cst Normally
B- Transfer cst Acc Management Q
C - Transfer cst to OP Q
Escalation of any Logical Case, Ask customer to leave the CPE power turned Off ?
A- True
B- False
Cst Has Unable ToObtai IP , Reset CPE hard then soft and reconfigured, check if cst Obtained IP : Not Obtained IP , CCA Action :
A- Escalate to SLS
B- Check With Another CPE
C- Add DNS
cst has Unable To Obtained IP , and has TKT With Update : ( No dial from CPE ) , CCA Action :
A- Reset & Re-configure the CPE
B- Change CPE
C- Adjust MTU
WE DNS is : Preferred : 8.8.8.8 , Alternative : 8.8.4.4 ?
A- True
B- False
cst has WCAP, Incase Matrix has no logs, CCA should reset & configure , For UP Customer only ?
A- True
B- False
cst has WCAP Case , Ask cst to disconnect phone cable from CPE , and ADSL still UP this mean cst has CPE Problem ?
A- True
B- False
If customer has unable to obtain IP, first step must to do it
A. reset hard, soft and configure
B. Restart port and CPE
C. None of above
SLA should deliver to customer if has missing in AAA profile is
a) 2 Hours
b) 2 :5 Hours
c) 48 Working Hours
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