WorksheetsLPL - Semi 2
Total questions: 25
Worksheet time: 13mins
Name
Class
Date
1.
Once customer agrees to price, then which of the following is NOT required for car procurement
a)
Re-inspection
b)
Background Verification
c)
Purchase Request
d)
Pickup Request
2.
Which of the following sites can be used as a price anchoring tool to explain depreciation?
a)
www.idvcalculator.in
b)
www.vahan.in
c)
www.gicouncil.in
d)
www.parivahan.in
3.
Which of the following is not a region specific charge?
a)
RTO fee
b)
RC not available charge
c)
Hypothecation Removal Charge
d)
NMC Issuance Charge
4.
A customer is hesitant to deal with Cars24 as he does not want any responsibilty of the car once he has sold it. He might sell the car to someone he knows because of this. Which of the following can help convince him?
a)
Legal support under Customer Protection Policy
b)
Channel Partner Details are shared with customer once RC is transferred
c)
Upto 10 Lakhs insurance cover under Customer Protection Policy
d)
All of the above
5.
During deal closure a customer asks you how will he get to know about RC transfer status apart from Cars24 informing him once RC is transferred. Which other sources will you inform the customer about to check RC Transfer status?
a)
Cars24 website
b)
Parivahan website
c)
Both 1 & 2
d)
RTO visit by the customer
6.
Which of the following needs to be there on Form 35?
a)
Authorized signature of Bank
b)
Customer Signature
c)
Both 1 & 2
d)
Only 1
7.
Which of the following documents is part of the documents required for a Partnership firm owned car?
a)
Memorandum of Association
b)
Board Resolution
c)
PAN card of firm
d)
All of the above
8.
Clearance Certificate is required for
a)
Cross RTO Jurisdication Transactions
b)
Inter State Transactions
c)
Both 1 & 2
d)
Only 2
9.
C24 Quote is 5 Lakhs but Bank NOC is not available. How much will be the holdback?
a)
INR 25,000
b)
INR 20,000
c)
5% of C24 Quote
d)
None of the above
10.
Company stamp missing on documents will lead to what Docket Rating?
a)
4.5
b)
1
c)
Will not affect
11.
Own Liablity Column is blank in which type of Insurance?
a)
Comprehensive
b)
Third Party
c)
Zero Depreciation
d)
It is present in all
12.
During Inspection, Beading Removal is done to check for
a)
Rusting
b)
Repainting
c)
Structural Damage
d)
All of the above
13.
Which car is an example for Lower Demand Higher Supply ?
a)
Maruti Suzuki Swift
b)
Maruti Suzuki Zen
c)
Maruti Suzuki Ignis
d)
Renault Scala
14.
How is the monthly car conversion is calculated in retail?
a)
Percentage of car inspected against total appointment booking
b)
Percentage of car bought against total appointment booking
c)
Percentage of car inspected against total confirmed appointments
d)
Percentage of cars bought against total inspections
15.
If Party Peshi is done within 120 Days and amount has not been released after 5 working day ?
a)
Ask the Customer to come to Branch
b)
Ask the Customer to wait for 48 Hrs more
c)
Ticket creation- (Customer > Clearance Process > Holdback Amount Not Received > Party Peshi Hold
d)
Ask the customer to call customer care
16.
Which of the following is considered Cars24 Cancellation
a)
Linked Loan Case
b)
Re Inspection - No valid bid
c)
Only 2
d)
Both 1&2
17.
After 5 check-ins denied, every check-in denied will be considered as ____.
a)
2 Inspection denied
b)
4 Inspection denied
c)
3 Inspection denied
d)
None of the above
18.
Red color on appointment ID on token TV denotes ___ .
a)
About to start the inspection
b)
Expected time has lapsed
c)
Inspection is running
d)
All of the above
19.
To get the insta mojo payment link in case customer is ready to pay deal cancellation charges, what is the process ?
a)
Open Admin Panel /Click on Order management/ Click on Payment Tracker /Enter the Appointment ID/ Click enter Click on “Deal Lost Request” and follow the process
b)
Click on Order management
c)
Open Admin Panel / Click on Order management / Click on Token Tracker / Enter the Appointment ID / Click enter / Click on “Deal Lost Request” and follow the process
d)
None of the above
20.
A Customer has a Post Sale Query. You decide to raise a Tesla Ticket for the same. What category will you choose to raise this ticket?
a)
Clearance Process
b)
Ad-hoc Requests
c)
Inspected/Auctioned
d)
None of the above
21.
When is a Tesla ticket escalated for the first time?
a)
Ticket in "New" status for 24 hours
b)
Ticket in "New" status for 36 hours
c)
Ticket in "New" status for 12 hours
d)
Ticket in "New" status for 48 hours
22.
In which Tab can we check the UTR number of the payment
a)
Order management
b)
Payment instruction
c)
Both 1 and 2
d)
None of the above
23.
A customer has come to sell his 2018 manufactured and registered Car. The customer bought the car at an Ex-showroom price of INR 10 Lakhs. What will be the value of the car after depreciation as of today?
a)
INR 8,50,000/-
b)
INR 6,00,000/-
c)
INR 7,65,000/-
d)
INR 8,00,000/-
24.
Any communication from customer that expresses dissatisfaction about action or deficiency of service is known as
a)
Escalation
b)
Complaint
c)
Grievance
d)
Both B & C
25.
You have been assigned a Tesla ticket, which of the following status can you select for the ticket?
a)
Resolved
b)
Closed
c)
Re-open
d)
All of the above
100 %
