WorksheetsNesting Day 1
Total questions: 19
Worksheet time: 10mins
What is the attendance expectation for nesting?
100%
As many days as possible
I can use points if I feel like it
80%
Do you have to hit certain metrics to graduate from nesting?
Yes
No
Which disclosure should you read if the customer is getting on an elevated surface?
Recorded line disclosure
Height Disclaimer
Disabling a life saving device
Address verification
What disclosure should you read if you get a call transferred from billing?
New line disclosure
Billing disclosure
Verbal passcode verification
Recorded Line disclosure
What disclosure should you give if the phone changes hands or goes on speaker?
Height Disclaimer
Re-verify the customer
Recorded line disclosure
WO disclosure
If a customer is making a payment do you have to give a disclosure?
Yes
No
If the customer is going on auto pay do you have to give a disclosure?
Yes
No
If the customer is changing their bill cycle date do you have to give a disclosure?
Yes
No
What disclosure must you give if you are disabling a smoke/CO/Panic Pendant
Shipment disclosure
WO disclosure
Recorded line disclosure
Disabling a life saving device disclosure
When should you use after call?
After every call to finish notes
Only when absolutely needed
Never
If you need a break
Which answer is NOT a way for you to get time off?
Apply for time off in webstation
Trade your Schedule
Use the attendance hotline
Telling your leader you want that day off
When should you email your sup/PS your time clock updates?
Every time you have a meeting/coaching/computer issues
Every time you take a break later than your assigned time
You don't need to do this, it's done automatically
Only once at the end of the week
What must you get approved while in nesting?
Work Orders
Shipments
Transfers
Escalations
Which reason would make the co-pay be not billable?
Panel not communicating
Swollen Battery
AC power loss
Takeover module
Which reason would make the co-pay not billable?
120 days within install
Panel not connected to wifi
60 day repeat visit for the same issue
Panel tamper
Which reason would make the co-pay not billable?
Actual event (break in, flood, fire)
Panel relocation
Premium Service
Panel physical damage
You can schedule a tech for sensors if the customer agrees to the co-pay.
True
False
If a WO needs to be schedule for a sensor, who has to open the WO?
You can with approval
Only a PS
Only a supervisor
Any member of leadership
When are you allowed to open a WO for a sensor?
When it is an initial install for a CO/Smoke/Firefighter
Never
As long as I have approval, I always can
Only if the customer agrees to the $49 co-pay
