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WorksheetsLPL - Final 1
Total questions: 25
Worksheet time: 13mins
A customer visited a Cars24 store on 15th May. The deal could not be closed on the same day. When can the PLL team start calling on the lead?
17th May
18th May
19th May
20th May
On the Input/Output page we can edit the price after OTP unlock by clicking on?
Numeric Value of Price
Offer Price
Arrow Mark on the right side of Page
We cannot edit the price on Input/Output page
Which of the following is a region specific charge?
Insurance not available charges
RC not available charge
Hypothecation Removal Charge
Address Proof not available Charge
Till how many days after token can a car be stocked in ?
T+6 Days
T+7 Days
T+5 Days
T+8 Days
A customer is hesitant to close the deal and is not agreeing to token. How can we create urgency to ensure the deal is locked?
Remind the customer the price is valid only for 3 days
Encourage the customer to explore the market and then come back
Inform the customer the price will only reduce in case car is freshly auctioned on another day
None of the above
Manika had deal cancellation charges with her old app ID, now she came up with new app ID for selling her car, now she is closing deal with Cars24 , so will we charge deal cancellation ?
Only Late stock-in charges
Charges will be applicable for both the IDs
While buying new car recover INR 1000 under "Other charges" header in Purchase Request/Recover the token paid for old appointment ID
None of the above
If customer denies to return the token amount and gets the car cancelled. RA did not submit original RC with Ops. Penalty would impact the incentives with a deduction of
INR 6000
INR 5000
INR 1000
No Penalty
We can check if Party Peshi is required in a particular RTO from admin panel through ORDER MANAGEMENT-> RTO
false
true
The Document Section has been submitted by the RA however the PR has not been submitted and the document has been wrongly uploaded by the RA.What will be the next step for self rejection of PR
Order Management > Orders > Enter the App ID > Cancel the Purchase Request
Order > Cancel Purchase Request
Order Management >Token Tracker > Deal Cancellation
Which of the following is not a false commitment ?
Service charges can be waived off
Party Peshi can be done using video-conferencing
Party Peshi holdback will be released within 7 days if no request is received for Party Peshi after 120 days
There is no holdback if Party Peshi is required due to RC lost
A car has C24 Quote of INR 5,00,000. The car does not have a valid Insurance. How much are the Insurance expiry charges which needs to be charged to the customer?
INR 1,000 + 18% GST
INR 10,000 + 18% GST
INR 15,000 + 18% GST
INR 5,000 + 18% GST
During the negotiation stage, a deal could not be finalized due to some errors by a rookie RA. What could have been these errors?
Created a sense of urgency
Explained the depreciation report
Did not tell about important charges/holdback earlier
Was confident while negotiating
RA would be able to raise the PR or raise PAI/ OCB without entering OTP.
true
false
Sometimes
