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Worksheets7B.2
Total questions: 15
Worksheet time: 8mins
Utilizing the Offer Tool to check for anything that would benefit your customer (whether it's a promotion or an accessory etc.) after you resolve their reason for calling is part of which step in the Path to Resolution?
Recap and Close
Self Help
Determine the Customer's needs
Deepening the Relationship
Signature Response ties back to which TEX Pillar?
Are our customers happy?
Are our customers staying longer?
Are we deepening the relationship?
Are we doing it with less effort?
All of the above
Not being able to call a customer after promising to call them back and even setting up a follow up through Samson is considered as a (a) .
A verification token can be used to open/verify an account in ATLAS
True
False
An authorized user can change an account's PIN/Passcode.
True
False
Devices that support eSIMs with multiple profiles have a ___-digit EID that gets paired to a profile/ICCID when it is entered in T-Mobile systems.
19
31
20
32
None of the above
Mobile number changes are completed within which timeframe?
2 to 4 hours
12 hours
24 hours
Mobile number changes are immediately completed and active.
Which among these US states is exempted from Late Fees?
West Virginia
South Dakota
North Carolina
North Dakota
If my bill cycle closes on the 26th of each month, when is my bill due date?
18
19
20
21
None of the above
Which among these options is the correct Plan SOC for T-Mobile Essentials Unlimited 55?
TMESNTL55
TMESNL552
TMESNTL55
TMESSTL55
Reimbursements per line through Carrier Freedom is limited up to which amount?
$350 minus trade-in value.
$700 minus trade-in value.
$650 minus trade-in value.
$800 minus trade-in value.
Which among these adjustment codes is used for one-time courtesy account credit for international voice roaming charges?
INTRMD
INTRMA
INTRAD
INTRRC
None of the above
A missing data SOC (No Data SOC) issue in Grand Central is shown under which tab?
Device
Network
Account
Issue Center
An alternative to Journey (Customer Journey) in ATLAS and Samson where we can check an account's previous interactions, notes, alerts etc.
Tools
Billing History
Account Information
Memos
Tenure
Which of these options is the correct tab to be on when suspending a line using Samson?
Agreement Tab
Profile Tab
Financial Summary Tab
BAN Profile Tab
Features Tab
