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WorksheetsTQM UNIT-1
Total questions: 20
Worksheet time: 20mins
The objective of ISO-9000 family of Quality management is
Customer satisfaction
Employee satisfaction
Skill enhancement
Environmental issues
Total Quality Management (TQM) focuses on
Employee
Customer
Both Employee and Customer
None of the above
Quality management evolved in
China
Germany
Japan
USA
Quality is synonymous to:
zero defects
fitness for use
durability
all of the above
The famous 14 points of Quality Management were introduced by
Philip Crosby
Edwards Deming
Joseph Juran
None of the above
Deming Change Reaction approach involved which steps
Improve Quality
Cost Increase
Capture a small segment in the market
all of the above
Quality Planning refers to
Identifying customers
Determine needs of customers
Develop products to meet customers expectations
All of the above
TQM stands for
Total Quality Management
Total Quality Methods
Total Quality Manufacturing
None of the above
In an organization, who is responsible for Quality?
Quality Management Department
Production Department
The entire Organization
None of the above
Its theme is to do it right the first time.
minimal defect
maximum performance
zero defect
Quality is “fitness for use” Who defined it this way?
Ichiro Ishikawa
Dr. K Ishikawa
Prof. P C Mahalanobis
Dr J M Juran
Quality planning, quality control, quality improvement is known as
Quality Triple
Quality Tripod
Quality Triplet
Juran’s Trilogy
What are the four pillars of TQM
Customer focus
process management
Employee training
Continuous improvement
Winning the competitors
Conformance means
(a)
Quality assurance means
prevent defects
reduce cost of poor quality
inspection
consider experts opinion
Who is involved in Quality management
Customers
Employees
Suppliers
management
Customers, suppliers, management, employees
Why is it difficult to introduce TQM?
it is costly
People dont' like change
Work wide buy in needed
All of the above
Total Quality Management (TQM) focuses on
Employee
Customer
Both
None of the above
Which of the following is responsible for quality objective
Top level management
Middle level management
Frontline management
All of the above
While setting Quality objective, ________ to be considered
Material quality
Customer need
Market demand
All of the above
