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WorksheetsG11 Oral Communication Lesson 1.2
Total questions: 15
Worksheet time: 5mins
Miscommunication might happen if our words and actions do not match.
True
False
refers to the speed and flow of a speaker’s utterances
(a)
What is the technical term for the form of language?
(a)
What should we be careful about verbal and nonverbal communication?
the way we dress
the words we use
cultural associations
companionship
What do you call the use of space in communication?
(a)
The act of moving one's body parts, usually arms, hands, legs, as a means of expression
facial expression
tone
posture
gesture
Which of these is NOT an example of a verbal communication skill?
using eye contact
the speed of our speech
repeating when necessary
taking a pause when talking
Communication is always a ___ way process.
one
two
three
four
nonverbal communication
sending and receiving wordless messages
exchange of information using words
verbal communication
sending and receiving wordless messages
exchange of information using words
Why do we have to make sure we do not speak too fast when communicating with a customer?
They may not hear everything you've said like promotions or special products.
The customer may get excited and burst into crying.
The customer may speak fast also because you are.
It may give the customer an amazing time.
Which of the following examples show the correct use of speech and volume skills?
keeping an eye contact, speaking loudly, and using the right language
speaking softly, using long pauses and positive facial expressions
holding your head high, yelling all your words, and keep your eyes closed
giving the right information, speaking at the right volume, and articulating your words
Why is keeping a good posture important?
It will show that you are a health conscious person.
People may be judging you.
It helps communicate that you are confident and have a good attitude.
You may ruin your clothes.
One of the best ways to show that you are listening is...
talking to the person next to you
pouting your lips
asking the person to repeat him/herself
using an appropriate amount of eye contact
Facial expressions, posture, and eye contact are all components of...?
verbal communication
anti-verbal communication
non-verbal communication
vernacular communication
