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WorksheetsNH WEEK 1 DISCUSSION REVIEW
Total questions: 15
Worksheet time: 7mins
What are your adi tools to help tour customer's?
SBS
Service Hub
Salesfarce
Adyen
OSI
What type of Return Label can you create in Service Hub?
Return for Refund
Return for RA
Return for Reship
Return for Exchange
Refund for RA
What will you put in Merchant information when creating an RA Label in USPS?
Just type in ADIDAS
Leave it blank
Put in RA and case number
Put in USPS and case number
What are some of Fedex Delivery Manager's Benefits below:
Receive alerts about their Fedex package
Getting delivery instructions
They can sign for the package
Can use the app to manage delilvery
Request for click and collect
True or False: After 10 days the exchange is cancelled and a return is initiated instead.
True
False
True or False: If the return label is scanned, within 10 days then the exchange is cancelled.
True
False
The dollar amount for the product that our warehouse must be inspected first before an exchange to be processed is?
$189 and below
$279 and above
$199 and above
$289 and below
$179 and above
If a customer has a yeezy shoes and wants to change shipping address, what will you do?
Yes, I will help the customer to change her shipping address
No, we don't have an option to do an address change yet
Yes, as a one time exemption
No, we can not change the address because it is a yeezy shoes
Do I need to change the details or put something in the subject field in Salesforce?
No, it was not discuss to us.
Yes, to be more specific
No, it will always be a default subject
Yes, it is required
What are some of the refunds tagging that you'll need to seek TL's approval when processing a Service Hub refunds?
Defective Article
Tax Exemptions
Pure compensation
Manufacturing Defect
What appeasement code will you use to a tracking number that neither shows delivered to the customer nor returned to our warehouse?
Missing Delivery
Missing Article
Delivery Exception
Late Delivery
Which of the following should never be used when processing a refund in Service Hub?
Late Delivery
Manufacturing Defect
Missing Article
Product does not meet expectations
Pure Compensation
Which tool will you use to check a transaction (or refund) done using an adidas app.
Service Hub
Salesforce
Adyen
ACI
Demandwafre
Which tool will you use to check what promotion or how much percentage is the sale applied to a purchase?
Adyen
Service Hub
Demandware
OSI
SVS
Which of the following closely describes a PAYMENT LINK?
We use this as a way to send email spam to our customers
To offer them an item that are on sale, or under a special promotions
This is our way to place an order for our customers
This will help them sign up to creator's club
