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WorksheetsACSS
Total questions: 12
Worksheet time: 7mins
Which ACSS Department responsible for handling customer who is in collections
Care
BGCo
CFS
Tech
Care Pro
This system helping ACSS users authentication
OpenIG
Siteminder
OpenAM
Apigee
Verint tool used for
Knowledge Management portal
Crowd around page
Omni Communications tool
Supervisor Monitoring tool
Approximately How Many Reps are using ACSS
32K Reps
41K Reps
25K Reps
20K Reps
One of the Key Metrics call centres will track
AHT
ARPA
Queue Time
NPS
LNP System used for . ( 2answers)
Port In TNC
Activation Failure fix
Reassign
Payment
Customer Profile information available from
POS
DMD
CACs
VISION
ACSS Tablet application used in
Call Centers
My Verizon Online
Retail Stores
Application used to receive calls from Customer to Rep
CTI
DMD
RPA
RPA
2020 Target AHT
779
875
854
740
System provides Insights to All channels in NSA
SOR
SOE
SOI
SEO
Fortify tool used
Automation Testing
Static code Analysis
Dynamic Code Analysis
Application Server
