WorksheetsCommunication & Interpersonal Skills at Work
Total questions: 10
Worksheet time: 7mins
You need to ask your manager for a salary increase, what's the best way to communicate this request?
Instant message
One-on-one meeting
What is the most effective way to anchor yourself in the present moment and show the person speaking that you’re engaged, present, and taking in what they say?
(a)
A client has requested a meeting to discuss a change of direction for a project you're working on together. You had a long discussion and set some new objectives and KPIs for the project. What should you do next?
Send an email to the execution team to assign tasks and resources
Send an email to the client summarising agreed outcomes from the meeting and clearly listing next steps
Hold a kick-off meeting with the execution team to discuss the new project scope and objectives
This type of communication occurs when you actively listen, mindfully process the information and respond instead of react.
(a)
These are all positive outcomes of conflict at work (tick all that apply)
Better solutions
Diverse and inclusive work environment
Resistance and defensiveness
Improved relationships with your colleagues
To communicate your message in the most effective way, you should set no more than how many intentions?
(a)
Mary has been asked to give an update on what her team has been working on to the entire company. Her slides are well prepared but during the presentation she forgets what she meant to say in some parts and hesitates and umms a lot. How could Mary have better prepared herself?
She could have practiced what she was going to say in a low risk situation
She could have written a script and memorised this
She could have read directly from her slides
These are signs of poor listening skills (tick all that apply)
Not thinking about what you’re going to say while the person is speaking
Not making eye contact while the person is speaking
Slouching or swinging on your chair while the person is speaking
Fidgeting or playing with your phone while the person is speaking
In Goldberg's Five Factors of Personality, the most accepted model of personality, the letter O in the acronym OCEAN stands for
(a)
You are about to have a difficult conversation at work. What must you remember to do during the meeting? (Select all the answers you think are correct)
Stay connected to your breath
Engage in eye contact
Sit with your chest open and your shoulders down
Breathe in to areas of tension in your body
