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Business Communication

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Which is an example of a business letter salutation?

a)

darling

b)

Thank You,

c)

Dear Mr. Singla

d)

Sincerely,

2.
Which margins are correct for a business letter?
a)
1 inch top, 2 inch left, right, bottom
b)
2 inch top, left, right, bottom
c)
2 inch top, 1 inch left, right, bottom
d)
1 inch top and bottom, 2 inch left and right 
3.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
4.

What should’nt we do to overcoming barriers to effective listening…

a)

Physical barriers

b)

Psychological bariers

c)

Salary

d)

Language Problems

5.

Stop talking, control your surroundings, keep an open mind is the keys for…

a)

Interview

b)

Observation

c)

Presentation

d)

Effective listener

6.

What is nonverbal communication…

a)

Includes all unwritten and unspoken messages, whether intended or not

b)

Some situations thoughtful notetaking may be necessary to record important facts

c)

Quickness of your mind by reviewing the speaker’s points

d)

Concentrate on the content of the message, not on its delivery

7.

Sender has idea is the…steps in the communication process.

a)

First

b)

Second

c)

Fifth

d)

Eight

8.

The process of forming messages by transforming thoughts and ideas into verbal and non-verbal signs is called

(a)  

9.

Messages contain two types of information to which we attach meaning

(a)  

10.

Describe verbal versus nonverbal communication

4 lines
11.

Communication is derived from a Latin word “Communis” which means

a)

Marxist

b)

Common

c)

Community

d)

Non of these

12.

Which one is an effective audio-visual communication?

a)

Films

b)

Television.

c)

Drama

d)

All the above

13.

Conciseness of message refers to:

a)

Crispness

b)

Comprehensiveness

c)

Specificity

d)

Brevity

14.

A circular is a form of..............................

a)

Oral communication.

b)

Face-to-face communication

c)

Group communication

d)

Visual communication.

15.

Which of the following is /are not 7Cs of presentation?

a)

Clarity

b)

Consideration

c)

Concreteness

d)

Collectiveness

16.

Denotations and Connotations are ------------ barriers in communication process.

a)

Physical barriers

b)

Semantic barriers

c)

Encoding barriers

d)

Technical barriers

17.

Soft skills are important when you are applying for a job.

a)

True

b)

False

18.

Which of the two communication networks is called "Grapevine'?

a)

Formal communication network

b)

Informal communication network

19.

When you need to request for information, what is the best document to use?

a)

Telephone conversation

b)

Letter of Enquiry

c)

Letter of Complaint

d)

Memo

20.

What should you do if a product you received is damaged?

a)

Simply accept the product

b)

Write a letter of complaint

c)

Go back to the shop and scold the seller

d)

Buy a new product

21.

Why do we communicate?

a)

To share Ideas

b)

To bother someone

c)

To respond

22.

To develop Social Relationships..

a)

we must meet people

b)

we must know to innovate

c)

we must know how to communicate effectively

23.

People are more likely to make eye contact when

a)

Listening

b)

Speaking

c)

Analyzing

d)

Bored

24.

What determines how you are perceived by others?

a)

Facial expressions

b)

Body posture

c)

Personal appearance

d)

Personal space

25.

Verbal communication is

a)

Written and oral communication

b)

Written communication

c)

Oral communication

d)

Communication via Mechanical devices

26.

Effective listening includes understanding

a)

Spoken words

b)

Body language

c)

The use of language and voice

d)

All of these

27.
When you sign a letter, it can only be in what 2 colors of ink?
a)
Red or Black
b)
Blue or Red
c)
Black or Blue
d)
Pencil or Blank Ink
28.
The heading includes...
a)
Your Address and Date
b)
Recipients Address and Date
c)
Your Address
d)
Your Address and Time
29.

What is the position of the sender’s address in business letter?

a)

Inside address

b)

Heading

c)

Closing

30.
A letter sent from one business or organization to another or to an individual.
a)
Personal Business Letter
b)
Business Letter
c)
Friendly Letter
31.
What is an important use of body language and active listening?
a)
to show you are listening
b)
to encourage the person to talk
c)
to see how the speaker is feeling
d)
all of these
32.

It is the sharing of information between different individuals. It includes the sharing of ideas, concepts, imaginations, behaviors and written content.

a)

Language

b)

Communication

c)

Language Learning

33.

It is the use of words to share information with other people. It can therefore include both spoken and written communication.

a)

Non-Verbal Communication

b)

Verbal Communication

c)

Visual Communication

34.

Type of communication where it means talking to oneself.

a)

Interpersonal

b)

Intrapersonal

c)

Extended

35.

Examples of visual communications include:

(Check ALL that apply)

a)

Vision

b)

Pictures

c)

Signs

d)

Emojis

36.

There are 04 NON-VERBAL types of communication. Which one is NOT non-verbal

a)

Facial Expressions

b)

Moods

c)

Body Movements and Posture

d)

Gestures

e)

Eye Contact

37.

Subject lines should..

a)

be specific

b)

be clear

c)

catch your attention

d)

summarize your intention

38.

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

a)

Effective communication

b)

Communication

c)

Insufficient communication

d)

Excessive communication

39.

Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

40.

Which of the following terms best describes a situation whereby there is too much communication within a business?

a)

Barriers to communication

b)

Excessive communication

c)

Insufficient communication

d)

Effective communication

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