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WorksheetsFront Office Management
Total questions: 15
Worksheet time: 15mins
Which among the following is not an international hotel brand ?
Hyatt Group of Hotels
Hilton Group of Hotels
Marriott Group of Hotels
KTDC Group of Hotels
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
The two tasks of particular importance for the front office manager are ____.
check-in and checkout
financial tasks and occupancy
forecasting and scheduling
preparing and selling rooms
Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.
True
False
The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.
forecasting
guest activities
occupancy
reservations
The main responsibilities of the front desk agents are ____.
account settlement and telecommunications
guest check-in and checkout
guest security and wake-up calls
reservations and guest security
Count of the number of rooms sold and the number of rooms available each day.
sleeping rooms
guest folio
room inventory
room count
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
The front office can be divided into these four departments: ____.
account settlement, audit, check-in, and front desk
bell services, gift shop, recreational facilities, and telecommunications
check-in, checkout, reservations, and uniformed services
front desk, reservations, telecommunications, and uniformed services
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
There are two (2) major department available in the hotel:
Administrative & Operational
Management & Staff
Human Resource & Security
