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WorksheetsJollibee Standards
Total questions: 15
Worksheet time: 3mins
What is the correct way to greet a Jollibee customer?
Hi ma'am/sir, welcome to Jollibee!
Hello guys, welcome to Jollibee!
Jolly morning, welcome to Jollibee!
Mabuhay, welcome to Jollibee!
What is the standard way in answering a phone call at Jollibee?
Hello, how may I help you today?
Hello, may I know who's calling?
This is Jollibee Union City, how are you?
Thank you for calling Jollibee Union City, how may I help you today?
What is the best way in upselling or suggestive selling at Jollibee?
Would you like drink or no drink?
Don't you want to add peach mango pie?
Would you like to add peach mango pie or halo-halo today?
Do you want 10 piece or 6 piece chicken bucket?
What does CAYGO mean?
Can You Go now
Call as You Go
Clean As You Go
Can You Get Order
What is FST and its standard time to execute it?
Food Serving Time - 5 minutes
Food Serving Time - 4 minutes
Food Serving Time - 3 minutes
Food Serving Time - 2 minutes
What is TAT and its standard to execute it?
Turn Around Time ( doing Key steps 1-4 ) ; 120 seconds
Turn Around Time ( doing Key steps 1-4 ) ; 60 seconds
Turn Around Time ( doing Key steps 1-4 ) ; 90 seconds
Tun Around Time ( doing Key steps 1-4 ) ; 45 seconds
What is the basic 2 Key steps in Welcoming a customer?
Eye contact and Wave
Nod and Smile
Smirk and Greet
Smile and Greet
A customer is complaining to you about the cold french fries she just bought from our store. What will be the best to say and do?
Oh really! Sorry, Let me warm it for you. ( and then Re-fry the fries )
Say sorry, let me look the one who served you ma'am.
Say sorry, let me give you a new fries.
Say sorry, let me call the manager and refund it for you.
What is the standard greeting in welcoming a customer in drive thru? ( morning scenario )
Hello, Jolly morning! Can you hold for a moment.
Good morning! May I take your order?
Hi, Jollibee Drive thru, what's your order ma'am/sir?
Jolly morning! , what can I get you today?
What is the Mission Statement of JOLLIBEE?
To serve good food and bring down competitors
To serve quality food and bring more profit to the store
To serve great food and bring the joy of eating to everyone
To serve good food and turn away bad customers
What are the qualities of a role model Jollibee crew?
jolly, fast worker yet clumsy
neat, vibrant and customer driven
energetic, loud, and lousy behavior
quiet, sloppy and slow-moving crew
What makes a happy, repeat Jollibee customer?
great food and slow service
good food and good service
better than competitor food and service
great food and excellent service
What is the Mission of Jollibee Service Team?
To provide clean and comfortable ambience
To provide fast, efficient and friendly service
To provide quality, safe and available food
To provide all customer wants
What are the products to which we refer as "best seller" in Jollibee?
Peach Mango Pie and Halo-halo
Chickenjoy and gravy
Chickenjoy and spaghetti
Ube Pie and Pineapple Mango Quencher
How often should we wash our hands while on duty?
just after using the restroom and taking out trash
everytime the hand washing bell rings
just when I feel I need to wash hands
every possible contamination
