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WorksheetsTS5015FP_C10_Attend to Accidents and Emergency
Total questions: 14
Worksheet time: 9mins
The FOA witnessed a lady fall and she was unconscious. What should the FOA do when accessing the victim?
Check for bone, brain and blood damage
Check for breathing, bleeding and bones
Check for breathe, bone or brain damage.
Check for bleeding, breathing and bones
A bomb call was received. The telephone operator should
hang up immediately and inform DM.
pay attention to the callers voice and background and provoke the caller
discreetly inform her colloeagues while trying to engage him longer on the line.
obtain details and after the call, immediately inform Security.
Monique who works as a waitress accidentally tripped and spilled hot tea on her own foot. How should her colleague respond?
Run to the nearest phone to alert the duty manager and security on duty to access the situation.
Apply immediate pressure to her foot to stabilize it.
Immerse her foot in cold water for at least ten minutes.
Leave her alone so as not to aggravate her condition.
Identify the class of fires: Fires caused by live computers, motors and transformers.
Class A
Class B
Class C
Class E
Identify the class of fires: Fires caused by textiles
Class A
Class B
Class C
Class D
Which one of the following is not an aim of first aid?
Prevent further injury
Promote breathing
Promote recovery
Preserve life
If the victim is choking, what procedure should be performed?
(a)
If a choking victim is pregnant, a chest thrust should be done instead of an Abdominal thrust.
True
False
What does R I C E stands for?
(a)
Damage caused deliberately or wilfully, with the absolute intent to cause destruction is referred to as
(a)
What information is required from guests who report a lost item?
(a)
Where there is significant and deliberate damage to a room, the standard protocol for hotel management is to
charge the guest's credit card immediately
call the guest to check on what had happened and inform guest we will charge.
photograph damage and take statements from staff, get a quote for damage and request for payment from guest.
get a quote and a lawyer to handle this.
In the event of a fire, a FOA should
Assist with directing of hotel guests to safety
Printing of inhouse guest list and all in-house registration forms and bring it to the evacuation area.
bring the cash float to the evacuation area.
Provide clear instructions to incoming calls at the desk
In most hotels, anyone from the hotel is allowed to speak to the media and address queries from the public.
True
False
