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PMG1123 --- QUIZ 2 (10%)

Total questions: 15

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

Human skills refer to the ability to communicate effectively with workers.

a)

TRUE

b)

FALSE

2.

According to Mintzberg, when a manager acts as a negotiator he is performing the “informational role”.

a)

TRUE

b)

FALSE

3.

Middle managers usually are called Head of Department (HOD) and are responsible for directing the day-to-day activities of operative employees.

a)

TRUE

b)

FALSE

4.

When managers meet organizational goals, they are effective.

a)

TRUE

b)

FALSE

5.

Leading involves motivating and leading the members of an organization so that they contribute to the achievement of the organization’s goals.

a)

TRUE

b)

FALSE

6.

6.As managers move up in organizations, they tend to need more __________ skills.

a)

technical

b)

conceptual

c)

political

d)

human

7.

The major functions associated with the process of management are ___________.

a)

planning, organizing, commanding, and controlling

b)

planning, organizing, leading, and controlling

c)

planning, organizing, and motivating

d)

planning, organizing, directing, and controlling

8.

When a marketing manager praises a subordinate on her excellent presentation for the senior management, what function is that manager performing?

a)

Planning

b)

Leading

c)

Staffing

d)

Corrective action

9.

The managerial function that helps to ensure all other managerial functions are occurring as designed is called ____________.

a)

planning

b)

organizing

c)

leading

d)

controlling

10.

The process of administering and coordinating resources effectively, efficiently and in an effort to achieve the goals of the organization is called __________.

a)

management

b)

controlling

c)

planning

d)

administration

11.

Which of the following is the highest level of management?

a)

Top managers

b)

Subordinates

c)

First-line managers

d)

Middle managers

12.

First-line managers will most likely have to

a)

monitor the performance of corporate investments.

b)

encourage, monitor, and reward the performances of their employees.

c)

determine how to deal with long-term environmental changes

d)

periodically monitor the company’s organizational culture.

13.

Suppose the managers in an auto plant are primarily concerned with training their workers to use the fewest inputs to generate a given level of output. This scenario depicts managers who are primarily focused on _______________.

a)

efficiency

b)

effectiveness

c)

directing

d)

controlling

14.

Miss Amani is a front desk manager at Nabalu Resort. In dealing with unhappy customers, Miss Amani is performing her _____________.

a)

liaison role

b)

spokesperson

c)

negotiator role

d)

disturbance handler role

15.

Which set of skills would you expect the President of the United States to be least in need of?

a)

Interpersonal

b)

Political

c)

Conceptual

d)

Technical