WorksheetsChange Data , Complaints
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
CCA can change Address from 111 , branch ,
a)
True
b)
False
2.
CCA can change mobile number from 111 , branch
a)
true
b)
false
3.
if CST need to change ID number and not verified can change it though mail , fax
a)
true
b)
false
4.
this picture related to
a)
Girl
b)
Boy
5.
the correct SR if cst will change his data through WE APP is
a)
FBB Non-Tech Inquiry---Change Data----111
b)
FBB Non-Tech Inquiry---Change Data----My WE/E-Care
c)
FBB Non-Tech Inquiry---Change Data----Branch
6.
IF CST need to complaint from something but without asking for manager so tight action is
a)
Complaint
b)
Voice of Customer
c)
Create TT
7.
SLA Complaint TT is
a)
On Spot
b)
Within 1 Hour
c)
WIthin 24 Hour
8.
What is that called
a)
Devices
b)
Cables
c)
Connections
9.
SLA if CST complaint through Mail is
a)
2 WD
b)
2 D
c)
3 WD
10.
SLA though Mobile APP
a)
1 Hour
b)
24 Hour
c)
1 WD
100 %
