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Telephone Operator I

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Randy: Good moorning. Laluna Hotel, ....?

Tracy: Can I speak to Mr. Nielson, Please?

Randy: Yes. Wait a moment.

a)

May I help you

b)

Help me please

c)

Can you help me

d)

Can I take a message

2.

Maura: Is Denny in?

Diara: .... . Can I take a message?

Maura: No, I'll call him back.

a)

Yes, hold a moment, please.

b)

I'm afraid he's out at this time

c)

May I leave a message

d)

yes, He is in the class

3.

"This is Peter speaking. Can I speak to Queenzy, please."

"...."

a)

I'm sorry, he was out of house at that time.

b)

Sure. Wait a minute. I'll take your message

c)

Certainly, hold on a minute, I'll put you through.

d)

Our manager is busy right now. He will have a meeting in a half hour

4.

What can we infer from the conversation?


"Is Mr. Teddy in?"

"In an hour you say?"

"at ten this morning. Oh dear."

"No thank you. I'll call again."

a)

The secretary wants to receive a message from the caller

b)

Mr Teddy is calling someone

c)

Mr Teddy will come in two hours

d)

Mr. Tedy is not in his office

5.

My boss says, "Please call me back after 7!"


It means....

a)

the boss says to call him back after 7

b)

the boss said that he called after 7

c)

The boss says not to call him after 7

d)

The boss says if he calls me after 7

6.

Mr. Jack asked, "Don't come to room 1!"


What does Mr Jack say?

a)

He said us to come to room 1

b)

He asked us not to come to room 1

c)

Mr Jack said us that he comes to room 1

d)

Mr Jack said that he doesn't come to room 7

7.

Hughes: "Are you interested in reading riddle stories?"

Me: "Yes? I can't hear your voice. It's noisy here."

Harvey: Hughes asks you ....

a)

to read riddle stories

b)

not to read riddle stories

c)

if you are interested in reading riddle stories.

d)

whether she was interested in reading riddle stories

8.

Charles asked Charlie, "Where is Mr Chulky?"

It means Charles asked Charlie ....

a)

to Mr Chulky is

b)

whether Mr Chulky is here

c)

if Mr chulky is there

d)

where Mr Chulky was.

9.

Sandra wants to know, "Does Silvia go to bed before nine everynight?"


It means Sandra wants to know ....

a)

if Silvia goes to bed before nine everynight

b)

Wheteher Silvia went to bed before nine everynight

c)

If Silvia went to bed before nine everynight

d)

Whether Silvia doesn't go to bed before nine everynight

10.

Ahmad: I met Ms. dewi yesterday. She said ....

Yahya: I will ccollect their money for the photocopy.

a)

if she has some paper to be copied

b)

that she has some paper to be copied

c)

whether the papers are to be coppied

d)

not to coppy the paper

11.

Rani informed Layla, "The class is dark."

It means Rani informed Layla ....

a)

to dark the class

b)

if the class is dark

c)

That the class was dark

d)

not to dark the class

12.

The operator asked me .... but I didn't leave any message.

a)

whether the message was taken

b)

that he leaves a message

c)

that he takes a message

d)

to leave a message

13.

Mr. Sogi's secretary said .... he promised to tell him my message

a)

that he isn't in the office right now.

b)

if the message is ok

c)

to wait a moment

d)

not to call them back

14.

Ms Janick was in a birthday party with me. She wanted to know .... and I did.

a)

if I enjoys the party

b)

whether I enjoyed the party

c)

to enjoy the party

d)

not to enjoy the party

15.

When I am reading my English lesson, Ms Dewi calls me. She says ....

a)

if we have a test

b)

that we had a test

c)

that we will have a test today

d)

whether we had a test

16.

Choose the correct response !

Caller : Hello. ...?

Nita : I'm sorry, he is out. Could you call back at four?

Caller : All right. Thank you.

a)

Could you speak to Mr. Aziz, please

b)

Could I speak to Mr. Aziz, please

c)

Would you like to call him again

d)

Can I take a message from you

17.

Raka : …

Mrs. Anni : I’m afraid you have the wrong number, Miss

a)

Hello, is this Mrs. Rina’s house?

b)

Excuse me. Where is Mrs. Nita?

c)

Hello, who’s speaking, please?

d)

Could you tell me where your wife is?

18.

For : Mr. Ardy

Date : 10/6/2000 Time: 12.00

From : Ms. Graham

Departure of Agriculture

Phone : 555-7501

Message : Please ring him. Urgent. Tell him If I have received his facsimile.


Taken by : Anita


Based on the telephone message form, to whom the messsage sent?

a)

Ms. Graham

b)

Mr. Ardy

c)

Anita

19.

Andi : I will go to Ari's house. Will you accompany me?

Anjas : Oh, I'm sorry I can't. I've already had an appointment.

Mira : What has Andi told you, Anjas?

Anjas : …

a)

Anjas has told me that he will go to Ari's house

b)

Andi has told me that he will go to Ari's house

c)

Andi told Mira that he would go to Ari's house

d)

I told him that he refused to go to Ari's house

20.

Operator :Pemalang Hotel. Can I help you?

Chandra : Good morning, . . . . . . . . .

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.

a)

I want to see Mr.Andi.

b)

Can I help you Mr.Andi?

c)

I would like to meet Mr.Andi, please

d)

Could you put me through to Mr.Andi, please?