The era of the 18th and 19th centuries in which machine power replaced human and animal power in the production process.

A manager whose main job is to direct the work of employees.

A manager who completes all the functions, but spends most of the time completing specialized work in one management function or is responsible for a specific part of the company's operations.

A top-level manager who spends almost all of their time on management functions and decisions that affect the entire company.

A person who completes all five management functions on a regular basis and has authority over other jobs and people.

Determining how plans can be accomplished most effectively and arranging resources for complete work.

The process of accomplishing the goals of an organization through effective use of people and other resources.

finding individuals with the right skills to do the work.

Evaluating results to determine if the company's objectives have been accomplished as planned.

Involves analyzing information and making decisions about what needs to be done.

Working with employees to ensure they are motivated and have the resources needed to help carry out plans and get work done.

____ management studies the way work is organized and the procedures used to complete a job in order to increase worker productivity.

___ management identifies the most effective practices for organizing and managing a business.

___ management is directed at organizational improvement through understanding employee motivation and behavior.

___ management is a total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, error and defects.

Which of the following is NOT one of the five functions of management?

The level of management that devotes the greatest amount of time to planning is

___ introduced the 8-hour day and 40-hour workweek. He also doubled wages for employees at that time.

___ developed the idea of compensating employees based on the amount of work they produce, which is known as a piece rate.

___ was the first person to identify the five functions of management. He also identified 14 characteristics of an effective organization.

The Hawthorne effect states that people will behave differently after they receive attention. Which person was responsible for these findings, after conducting several research experiments?

Japanese companies brought American engineer, ___, to Japan to teach quality management.

The industrial revolution began primarily because

The first effort to apply scientific study to the management of business was

____ are responsible for making things happen in business

The levels of management in an organization can be described as

From ___ came the concepts of having multiple levels of management and organizing businesses into specialized departments.

____ is sometimes called human relations management.

The best description of the changing American workforce is

The rivalry among businesses for customers is known as

If anything characterizes business, it is

The major factors that should be considered by a company when developing a _____ includes the business, work and environment.

The first level of management in a company is typically