In the context of the communication process, the "channel or means of communication" is :

The caller reports a heavy, black smoke coming from the window of a nearby apartment building. what is the most appropriate fire/rescue chief complaint?

1st party caller reports she does not feel well. She explains that she feels nauseated and has some chest pain. what is the most appropriate medical call chief complaint?

Following established protocol, procedure, and policies will assist you when faced with

the acronym TDD stands for:

Challenging a callers beliefs and false assertions while they are suffering from hallucinations or delusions is a caller management technique

Wireless technology has increased ____________ dramatically in the recent years.

One of the best techniques for reducing the negative effect of call-processing gaps is to:

Without standardized cross-agency rules and procedures for radio use, inter-agency communication (interoperability) tend to be:

The nonspecific response of the body to any demand for change is considered:

Repeating a callers address and phone number back to the caller is highly recommend by the International Academies of Emergency Dispatch.

Select the scenario that best describes the Burglary (break-and-enter)/Home Invasion chief complaint

Most emergency callers are uncooperative or hysterical.

Duty, breach of duty, injury/damage, causation are the 4 elements necessary to prove negligence in a court of law.

A caller reports a strange person hanging around the neighborhood. what is the most appropriate law classification chief complaint?

in this course, the "three Ps" refer to:

A procedure that has been highly defined and structured and placed into a reference system is known as a:

THE STAGING AREA UNDER AN INCIDENT COMMAND SYSTEM (ICS) IS THE AREA DESIGNED FOR THE LOCATION AND DEPLOYMENT OF THE RESOURCES TO MINIMIZE CONGESTION AT THE SCENE.

For many law enforcement/police calls the most important characteristic of the reported event is the:

In some com centers the responsibilities of call taking and dispatching are separate duties.

The exchange of forces that results in an injury to a patient is defined as "mechanism of injury"

When a caller is having difficulty understanding over the phone speaking louder is more helpful than speaking slower.

In the context of police calls the acronym BOLO stands for "be on the look out"

a direct link between the breach of duty and the identified injury or damage that has been established is:

Eustress is negative and disabling. Stress is positive and motivating.

The release or escape of a gas, liquid, or solid that, in any quantity, poses a threat to life would fall under what protocol?

The International Academies of Emergency Dispatch (IAED) recognizes the emergency telecommunicator as the ________ under the Incident Command System (ICS)?

Which of the following lists contains the Four Hallmarks of Distress?

Continuing dispatch education (CDE) should be included in the quality improvement program to ensure it is effective.

Either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear is known as:

The hysteria threshold refers to:

A radio tuner is used to "tune into" a specific bandwidth signal. Each tuning point is commonly called:

Within the electromagnetic spectrum, radio waves are the highest energy wave-type

Quality improvement programs use quality assurance findings to:

When you are having difficulty communicating with a caller who speaks another language, you should:

What does the acronym CAD stand for?

If a field unit or responder needs additional resources at the scene, the emergency telecommunicator is usually responsible for locating, notifying, and coordinating those requests.

Causation is proven when:

A traffic accident involving an emergency vehicle that does not directly involve (hit) the emergency vehicle is called:

Basic-level instructions given to the caller immediately after initiating dispatch are called:

A mobile fire/rescue unit that responds to the scene of a fire/rescue incident is called:

Quality assurance specialist listen to audio recordings of randomly selected calls in order to compare ERC performance with specific protocol and customer service performance standards.

Which of the following terms is best described as a disorder that occurs when a person's normal response to a traumatic event does not fade over the course of a few days?

A calming technique in which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both an action and a reason for the action. This best describes:

for the caller, the perceived response time is often shorter than the actual response time.

Select the example of a traumatic incident

A type of exhaustion (or inability to function normally) resulting from a buildup of long-term stress is known as:

When one party relies on the promised efforts of another party for help or assistance and, as a result, misses the opportunity to act in a manner that would have improved the situation it is considered: