WorksheetsDUTG assessment
Total questions: 23
Worksheet time: 14mins
What is the vision and mission of silvercare?
To minimize suffering of the elderly/post discharged patient
To maximize wellness of the elderly/post discharged patient
To increase happiness of the elderly/post discharged patient
How old is considered as silvercare?
50 YO and above
55 YO and above
60 YO and above
70 YO and above
Silvercare members are entitled for:
Free Servicing rehab/medical equipment
Free Medipack and medilist
Free Silvercare umbrella
Free Nutritional planning
Free RM 10 voucher for every RM200 spent
Can silvercare members spent his/her RM10 voucher in any Alpro outlet?
Yes
No
Which of the following is Silvercare service centre?
SCNS, KTNPH, TFJR, MFMK, BPPG, HSSW
SFNS, KTNPH, TFJR, MFMK, BPPG, HSSW
SCNS, TTPH, TFJR, MFMK, BPPG, HSSW
What are the services are not provided by service centre?
Accuracy check of BP meter
Repair glucometer
Installation of grab bar
Service and repair of oxygen concentrator
What should we do if customer call to order for repair wheelchair?
Ask for details (wheelchair brand, body weight of customer, how do they use normally?)
Take initiative to whatsapp customers to remind to send picture or video
Post in silvercare group to quote the price for repair
If customer agrees with the price, fill in the service center form (google link) and issue wms no.
The repair fee of selling unit wheelchair shall be charged to HQ if outlet staff just realizes there are defects after 1 month of stock arrival?
Yes
No
Can customer choose Domus 2 Ripple mattress if he selects 6 months hospital bed rental package?
Yes, if he is willing to pay extra [Price of domus 2 - RM350]
No, must follow exactly of the package
Yes, no need to pay anything [just change the item code]
Normal oxygen concentrator can operate until how many LPM?
5LPM
10LPM
15LPM
Why oxygen tank is considered important although customer already has oxygen concentrator?
To be used as standby when there is no electric
To be used as standby when there is machine error of oxygen concentrator
To be used when patient is breathlessness even at max 5LPM
Why do we recommend silicone ryles tube over PVC ryles tube?
Silicone ryles tube last for one week
PVC ryles tube is for single use
Silicone ryles tube last for one month
PVC ryles tube is brittle
If customer is 105kg and has grade 2 bed sore, he should use:
Apex Domus 1 air mattress
Dynamic Bmk002 Biomattress
Apex Domus 2 turbular mattress
PROLIFE YHMED Ripple Mattress Set P2000IIE
Amy with body weight of 120kg and does not present with any bed sore, you will suggest her:
Apex Air Mattress DOMUS 1
Apex Air Mattress DOMUS 2
AHC Dynamic Bmk002 Biomattress
PROLIFE YHMED Ripple Mattress Set P2000IIE
Mak Cik Minah needs to grab on others with both hands when walking, you will suggest her:
A quad cane
A tripod cane
A walking frame
A shoulder crutches
Uncle Tan with level 2 mobility and he stays in second floor of flat (without lift), you will suggest him
Tripod cane
Wide base quad cane
Walking frame
Narrow base quad cane
One year warranty of Anzen brand (crutches, walking frame, cane) will cover for
Main frame (repair and service)
Rubber tip (1 to 1 exchange)
Rollers (1 to 1 exchange)
Which of the following is the main concern when selecting commode?
Able to withstand high load weight
Anti-rust
With armrest
With footrest
Can this commode withstand customers up to max 100kg?
Yes
No
Mr Tan (60 kg), a stroke patient with poor body balance, you will recommend
Heavy duty wheelchair
Reclining wheelchair
Lightweight wheelchair
Electric wheelchair
Pak Ali 65kg, wants to purchase a wheelchair for himself. He cannot walk for long distance so he plans to use the wheelchair for outdoor activities (no steep slope). You will not suggest:
Standard wheelchair
Lightweight wheelchair
Traveling wheelchair
DAF wheelchair
Moven wheelchair has one year warranty which covers for
Main frame
Armrest
Brake pad
Bearing
Can customer do 1 to 1 exchange if he finds out there is manufacturing defect of wheelchair?
Yes, within 7 days
Yes, within one month
No
