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WorksheetsBuster Quiz
Total questions: 15
Worksheet time: 75secs
Where can we process payments?
IBA
IDA
ITT
MT
Which tool is used to program a modem?
ITT
IBA
WAH
WHA
if 95-X is 63 and X-Y is 11, what is Y?
10
18
21
17
How much is it to cancel safeguard before 6 months ?
$30
$25
$60
$6.99
How Do you verify an account, choose all that apply
Access code, drivers licence , MAC address
Access code, account number , Mac Address
Access code , Mac address, Call back to primary number
Call back to primary number , Access code , SSN
A customer is experiencing intermittent connection, what type of appointment should we schedule ?
SRO
TC
How much is it to purchase the modem through Suddenlink?
$60
$6.99
$80
$19.99
Who is this?
Goofy
Minnie Mouse
Mickey Mouse
Pluto
Each pen has 9 goats. How many goats are on the farm?
Good customer service is___________? (choose all that apply)
Giving the customer what they want.
Educating the customer while staying in the Policies of the company
Issuing a credit to fix the issue
Empathizing with the customer
listening to the customer and escalating the call to Supervisor
What are the main tools we use on our calls
IBA, IDA, MT
IBA, ITT, KDB
IBA, MT, ITT
IBA, TTI, MTAS
PNP, JLP, PPP
Which cartoon is the cowardly dog in ?
Clifford the big red dog
All dog goes to heaven
Courage
101 Dalmatians
The TC code 155 is used for ?
no picture
no dial tone
pocket loss
safeguard
Which heading is customer comments under IDA?
Billing Inquiry
Account management
Orders
Retail Management
