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WorksheetsChapter 1 The World of Hospitality Review
Total questions: 20
Worksheet time: 16mins
Meeting the needs of guest with kindness and goodwill is called:
_________ is the heart of the hospitality industry.
Food
Service
Profits
Diversity
The Hospitality Industry is the second largest employer in the U.S.
True
False
What is the goal of the hospitality industry?
Make guest feel safe and happy after using your product or services
Ignore guest and let them help themselves
Its all about the money guests don't matter
Provide nutritious foods
This industry consists of businesses that prepare food and beverages for customers is called?
(a)
This industry consists of businesses that provide overnight accommodations:
(a)
This industry consists of businesses that physically move travelers from one place to another:
(a)
This industry consists of businesses that organize and promote travel for business, leisure, and other purposes:
(a)
This industry consists of providers of activities for rest, relaxation, and enjoyment:
(a)
A ______________ includes trip arrangements for several segments of the hospitality industry for one fee.
Lodging Package
Recreation Package
Accommodation Package
Travel Package
All segments of the hospitality industry ---food, lodging, travel, tourism, and recreation--- must work together to successfully meet customer needs.
True
False
This type of business only have one establishment/physical location and is not legally connected to any other business.
Chain
Franchise
Independent Business
This type of business has two or more establishments/locations and may consist of a chain of units, franchised units, or a mix or both.
Single-Unit Business
Multiunit Business
A brand is a name, logo, tagline, or any combination of these that distinguishes a product from its competitors.
True
False
A chain is a business that has more than one establishment under the same name and the same ownership.
True
False
A franchise is the right to do business using the brand and products of another business.
True
False
What is the legal document that sets up a franchise called:
(a)
The person who owns the chain and the brand is called:
Franchisor
Franchisee
The person who buys the right to use the brand is called the:
Franchisee
Franchisor
In exchange for the right to use the chain's brand name and sell the chain's products, the franchisee must pay a certain amount of money to the chain owner called a franchise fee.
True
False
