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Introduction to Operations Management

Total questions: 40

Worksheet time: 39mins

Name
Class
Date
1.

directly related to producing goods or providing services

(a)  

2.

the core of business organization

(a)  

3.

three basic functions of business organization (FMO)

(a)  

4.

elements of finance (BEP)

(a)  

5.

Management of processes or systems that create goods and services

(a)  

6.

related to securing resources at favorable prices and allocating those resources throughout the organization

(a)  

7.

(a)   must be periodically prepared to plan financial requirements. Must sometimes be adjusted, and performance relative to former must be evaluated.

8.

Evaluation of alternative investments in plant and equipment requires inputs from both operations and finance people.

(a)  

9.

the necessary funding of operations and the amount and timing of funding can be important and even critical when funds are tight.

(a)  

10.

selling and/or promoting the goods or services of an organization.

(a)  

11.

functions/elements of marketing

a)

assessing customer wants and needs

b)

demand over the short to intermediate term

c)

valuable insight on what competitors are doing

d)

Supply information on consumer preferences

12.

time between to give customers realistic estimates of how long will it take to fill their orders

(a)  

13.

difference between the cost of inputs and the value or price of outputs

(a)  

14.

manufacturing

a)

goods-oriented

b)

act-oriented

15.

service

a)

goods-oriented

b)

acts-oriented

16.

supplies information to management on costs of labor, materials, and overhead, and may provide reports on items such as scrap, downtime, and inventories.

(a)  

17.

providing management with the information; designing system and gathering data

(a)  

18.

has responsibility for procurement of materials, supplies, etc. Evaluate vendors and receiving and inspecting the purchased goods.

(a)  

19.

recruitment and training of personnel

(a)  

20.

responsible for maintaining a positive public image of the organization.

(a)  

21.

three key points of public relations

a)

advantages in the marketplace

b)

labor supply

c)

community acceptance and expansion plans

22.

often concerned with scheduling, performance standards, work methods, quality control, and material handling.

(a)  

23.

involves in shipping of goods to warehouses, retail outlets, or final customers.

(a)  

24.

responsible for general upkeep and repair of equipment, buildings and grounds, heating, and air-conditioning, etc

(a)  

25.

involves decisions that relate to system capacity, the geographic location of facilities, arrangement of department, and placement of equipment within physical structures, product, and service planning, and acquisition of equipment.

(a)  

26.

involves management of personnel, inventory planning, and control, scheduling, project management, and quality assurance

(a)  

27.

high degree of uniformity in goods or services

(a)  

28.

designed for a specific case or individual

(a)  

29.

a set of interrelated parts that must work together

(a)  

30.

system in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.

(a)  

31.

system in which lower-skilled workers use specialized machinery to produce high volumes of standardized goods.

(a)  

32.

parts of a product made to such precision that they do not have to be custom fitted.

(a)  

33.

industrial engineer often referred to as father of motion study . Developed of motion economy

(a)  

34.

Recognized the value of non monetary rewards to motivate workers. developed system for scheduling

(a)  

35.

a system for scheduling developed by Henry Gantt

(a)  

36.

encouraged the use of organizational efficiency

(a)  

37.

Great industrialist and employed scientific management techniques in his factories

(a)  

38.

father of Principles in scientific management

(a)  

39.

Use of internet to transact business

(a)  

40.

a sequence of activities and organizations involved in producing and delivering a good or service.

(a)