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WorksheetsWhat we can and can't do
Total questions: 14
Worksheet time: 7mins
Open a call center to help eBay customers
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Advice customers about eBay
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Decides to return the money to a customer because he didn't receive the item
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Give a courtesy coupon to the customer that had a terrible experiences because ebay technical issues
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Remorse taxes fees because were charge wrong
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Give them information of how to reset the password of them account
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Message a seller in name of the buyer
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Deescalate a call from an angry customer
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Create a hot line to receive feedbacks about eBay
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Change the percents of taxes so all USA have the sames
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Change a negative feedback of an eBay' member
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Listening and emphases with the customer
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Explain them how to navigate on eBay website
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
Send an email with the steps of how to report a listing
C1 - Those things within your control to act upon
C2 - Those things that you need support from your manager or leader to move forward or act upon.
C3 - Those things that are completely outside of your control
