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WorksheetsTelelephone Operator
Total questions: 30
Worksheet time: 15mins
Seksi TO dipimpin oleh seorang ...
Chief order taker
Reception manager
Chief operator
information suoervisor
1.Chandra : Hello, It’s Candra. Can I help you?
Bams : Can I talk to Mr. Budi?
Candra : Sure,..............
a. He is in a meeting now
b. Any message
c. Just a moment, please
d. Call him later
Seorang petugas TO baik pria maupun wanita harus memiliki penampilan yang menarik, bersih, rapi, dan anggun karena mereka akan menjadi representasi hotel. Di dalam dunia industri khususnya layanan akomodasi hal seperti ini disebut….
smiling
growing
looking
grooming
gambar apakah ini?
screenshot
perangkat keras
perangkat lunak
selling system
Telephone Operator merupakan salah satu seksi yang berada di departemen Kantor Depan (front office) yang memiliki tugas….
menangani tamu check-in
menangani panggilan keluar/masuk melalui telepon
menangani transaksi tamu
menangani tamu check-out
Peralatan utama yang digunakan oleh petugas Telephone Operator adalah….
Hotel listing
tape recorder
switchboard
room chart
Berikut yang bukan merupakan jenis-jenis panggilan telepon adalah….
missed calls
in house call
local call
international call
.... merupakan sistem tombol, dimana setiap orang bisa mengadakan hubungan langsung dengan saluran lainnya tanpa harus melalui operator.
PABC
PMBX
PABX
PABCX
dalam rangka menciptakan kesan yang positif dalam berkomunikasi, seorang TO harus pula menguasai kemampuan dalam "spelling". Penulisan Spelling berdasarkan International spelling system yang benar untuk nama MRS. CHERYL adalah...
CHARLIE-HOTEL-EKSO-ROMEO-YANK-LEMON
CHARLIE-HOTEL-ECHO-ROMEO-YANKIE-LIMA
CHARLY-HOTEL-ECHO-ROMAN-YANKIE-LIMA
CHARLIE-HOTEL-ECHO-ROMEO-YANTO-LIMA
Fungsi tombol berikut adalah...
Menunda pembicaraan tanpa menutup telephone atan dapat juga menghubungkan antara penelphone satu dengan penelephone yang lain.
Menghentikan pembicaraan sementara dalam telephone.
Memindahkan panggilan dan menghapus program
Memanggil sekaligus berbicara pada dua / tiga orang
Berikut yang merupakan important telephone numbers adalah...
police, travel agencies, fire brigade, taxi, hospitals, restaurant, room chart
main station, harbor, medical/first aid, bank, PLN, pos office, registration chart
police, travel agencies, fire brigade, taxi, hospitals, restaurant
main station, harbor, medical/first aid, bank, PLN, pos office, manager phone number
CS : Customer service, This is Intan speaking, Can I help you?
Vista : I am Vista, I want to activate online banking on my phone.
CS : .................................................
Vista : Sure, 0888678908965
a. Can I have your number, please?
b. What is your number?
c. Where is your phone
d. How much is your number?
e. Can I have your address?
Operator : Pemalang Hotel. Can I help you ?
Chandra : Good morning, . . .....
Operator : I’m sorry he’s out now. May I have your name, please?
Chandra : This is Chandra.
a. I want to see Mr.Andi
b. Can I help you Mr.Andi?
c. I would like to meet Mr.Andi, please
d. Could you put me through to Mr.Andi, please?
e. May I have your number please ?
Operator : Pemalang Hotel. Can I help you ?
Chandra : Good morning, . . .....
Operator : I’m sorry he’s out now. May I have your name, please?
Chandra : This is Chandra.
a. I want to see Mr.Andi
b. Can I help you Mr.Andi?
c. I would like to meet Mr.Andi, please
d. Could you put me through to Mr.Andi, please?
e. May I have your number please ?
Raihana : … ....
Mrs. Anni : I’m afraid you have the wrong number, Miss
a. Hello, is this Mrs. Ita’s house ?
b. Excuse me. Where is Mrs. Kim ?
c. Hello, who’s speaking, please?
d. Could you tell me where your wife is?
e. Could you tell me where is your address?
Andi : I will go to Ari's house. Will you accompany me?
Anjas : Oh, I'm sorry I can't. I've already had an appointment.
Mira : What has Andi told you, Anjas?
Anjas : …, ..........
a. Anjas has told me that he will go to Ari's house
b. Andi has told me that he will go to Ari's house
c. Andi told Mira that he would go to Ari's house
d. I told him that he refused to go to Ari's house
e. I told him that he will stay at home tonight
Reservation clerk : Elang Persada Airlines, good morning. May I help you?
Arya Pamungkas : Yes, ..................next Tuesday afternoon?
Reservation clerk : One moment, please. Yes, there's a flight at 4:45 p.m. and one at 6:00 p.m.
a. Do you have any flights to Pontianak?
b. I'd like to reserve a room
c. Could you tell me how much a return flight costs?
d. You had reserved double rooms
e. Here is the reservation
Which one is the polite expression when you ask the address of caller ?
a. Where do you live?
b. Sorry, where do you live?
c. I'm sorry, may I have your address please?
d. Who si speaking here?
X : hello
Y : Good morning Tempo Magazine, Intan speaking. May I know who's calling please?
X : I'am Sarah please connect me with Andrew!
Y : I am sorry Mr. Andrew is busy ....................?
X : Oh sure, tell him to meet me at library this evening at 4 p.m.
a. Could you leave a messsage?
b. He is on duty now
c. What can I do for you?
d. Sorry, you can call back at 4
e. Mr. Andrew is free now
Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?
Receptionist : ............... I'll try to put you through to Mr.Agus at his office.
a. It's all right
b. Hold the line,please
c. Who's speaking,please!
d. Sorry to keep you waiting
e. Could you leave a message ?
