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Self Development

Total questions: 191

Worksheet time: 2hrs 26mins

Name
Class
Date
1.

It is the self that you aspire to be.

a)

self-concept

b)

actual self

c)

self-knowledge

d)

ideal self

2.

Which concept this picture describe?

a)

actual self

b)

ideal self

c)

self-knowledge

d)

self-concept

3.

What concept describe the image?

a)

actual self

b)

ideal self

c)

self knowledge

d)

self-concept

4.
Self-esteem is how you _________ yourself.
a)
view
b)
feel about
5.
Self-concept is how you _____________ yourself. 
a)
view
b)
feel about
6.
Having a positive attitude about the future means that you are ____________
a)
confident
b)
optimistic
c)
resilient
d)
groovin'
7.
Believing in yourself and your abilities means that you are ___________
a)
confident
b)
optimistic
c)
resilent
d)
true
8.
Jimmy Jon hangs around at the climbing gym after his rock climbing lesson and tries to pick up some tips from climbers more experience than him. Does Jimmy have high self-esteem or low self-esteem?
a)
high self-esteem
b)
low self-esteem
9.
"I am very confident that I will perform well at tonights talent show. I have been working hard on my routine and I am very excited to show my classmates my radical talent." Is this quote an example of high self-esteem or low self-esteem?
a)
high self-esteem
b)
low self-esteem
10.
Pinocchio  is very good at basketball and volunteers after school to help younger kids to learn basketball skills. Does Pinocchio demonstrate  HIGH self - esteem or LOW self-esteem?
a)
high self-esteem
b)
low self-esteem
11.
Bobby does not know what do on a project. He is scared to ask questions or for help because he is worried someone will laugh at him. Does Bobby reveal HIGH self - esteem, or LOW self-esteem?
a)
high self-esteem
b)
low self-esteem
12.
After Hillary Clinton's Dad lost her job and the family moved to a smaller house, Hillary stopped inviting friends over to play Xbox and watch her favorite movie, “Frozen” because she was embarrassed by her new house. Does Hillary reveal HIGH self - esteem or LOW self-esteem.
a)
high self-esteem
b)
low self-esteem
13.
Good self-esteem helps you to have _________ around others.
a)
optimisim
b)
self-concept
c)
confidence
d)
mood swings
14.
Accepting that no one is perfect is a way to build self-esteem.
a)
True
b)
False
15.
Someone with high self-esteem takes care of their health and hygiene.
a)
True
b)
False
16.

It is the one that you hope will possess characteristics similar to that of a mentor or some other worldly figure.

a)

Self-Concept

b)

Actual Self

c)

Ideal Self

d)

Self- Image

17.

Exists between the two selves which is complex because there are numerous exchanges between the ideal and actual self.

a)

Social Roles

b)

Negotiation

c)

Incongruence

d)

Self-aware

18.

It is manifested in speech, appearance, dressing, gait, and physical condition.

a)

Determination

b)

Self-Confidence

c)

Persistence

d)

Creativity

19.

It is the self that has characteristics that you were nurtured or, in some cases, born to have.

a)

Ideal Self

b)

Actual Self

c)

Self-Knowledge

d)

Incongruence

20.

The lack of alignment between actual self and ideal self that could result in mental distress or anxiety.

a)

Incongruence

b)

Negotiation

c)

Determination

d)

Managing Stress

21.

It helps you achieve goals using new, original, unconventional ideas.

a)

Managing Stress

b)

Creativity

c)

Generating Ideas

d)

Problem-solving Skills

22.

It is an idea of the self constructed from the beliefs one holds about oneself and the responses of others.

a)

Determination

b)

Self - Concept

c)

Negotiation

d)

Personal Effectiveness

23.

A method of mental maps, which allows you to materialize, visualize and scrutinize all your knowledge and skills.

a)

Generating Ideas

b)

Managing Stress

c)

Problem Solving

d)

Self-Discipline

24.

Mahmud is very ....... in his work.

a)

Lazybones

b)

Diligent

c)

Optimistic

d)

Rater

25.

I am ......... about my ability to do the job.

a)

Arrogant

b)

Uncaring

c)

Sad

d)

Confident

26.

................ will let you do everything better.

a)

Negative Thinking

b)

Complain

c)

Positive Thinking

d)

Undisipline

27.

Synonym penuh harapan in English.

a)

Empatyc

b)

Cheerful

c)

Dicipline

d)

Optimistic

28.

What a synonym Punctual is?

a)

Caring

b)

Commitment

c)

Discipline

d)

Empathic

29.

The picture above shows about?

a)

Effort

b)

Self Motivation

c)

Time Management

d)

Caring

30.

The picture above illustrates about?

a)

Struggle

b)

Commitment

c)

Confidence

d)

Unable

31.

How do you say it in English?

a)

Struggle

b)

Strongger

c)

Superman

d)

Willpower

32.

He put a lot of ..... into finishing the project on time.

a)

Effort

b)

Motivation

c)

Problem

d)

Doubt

33.

What is the synonym of Goals

a)

Achievement

b)

Hope

c)

Purpose

d)

Success

34.

Each .......... has some failure along the way.

a)

Goals

b)

Purpose

c)

Wish

d)

Success

35.

What is the synonym of Attentive?

a)

Caring

b)

Need

c)

Supportive

d)

Protective

36.

What can we learn from this Quote?

a)

Stop to complain

b)

unconfident

c)

Unrespecfull

d)

Positive thinking

37.

Define self development

a)

A way to assess skills and qualities

b)

An event constituting a new stage in a changing situation

38.

How many level in Maslow's Hierarchy

a)

6

b)

8

c)

4

d)

5

39.

Way to increase emotional intelligence

a)

Be motivated

b)

Workhard

40.

Definition of emotional intelligence

a)

Learn, understand and implement knowledge, logical reasoning and abstract thinking

b)

Identify and manage one's own emotion, as well as the emotion of others

41.

What is the ability for effective communication in social intelligence?

a)

Ignore people's emotion

b)

Understanding how other people's emotions work

42.

What is the definition of social intelligence?

a)

The ability successful build relationships and navigate social environment in daily life.

b)

The ability to empathize with others.

43.

How to you developing practical intelligence for student?

a)

Teach student to take responsibility for themselve

b)

Teach student to overthinking what they have see

44.

Why practical intelligence is needed?

a)

Make solution effective

b)

Understand other people spiritual beliefs

45.

Major Character of Spiritual Intelligence

a)

Back to religion beliefs

b)

Avoid polarising language

c)

Truth

46.

Choose component of Spiritual Intelligence

a)

Consciousness

b)

Inner Directedness

c)

Make a commitment to spiritual growth

d)

Ability to utilize spiritual resources to solve problem

47.

Emotions are a response to the world around us.

a)

True

b)

False

48.

Emotions are a response to the world around us.

a)

True

b)

False

49.

Simply returning a smile at a baby or child can help shape their emotions.

a)

True

b)

False

50.

Which of the following are techniques for comforting a crying baby? {check all that apply}

a)

Sing to them

b)

Offer a toy

c)

Move them

d)

Take their blanket away

51.

You can help control prejudice by:

a)

believing your first impression and not allowing others to influence your thoughts.

b)

believing only what your parents taught you about other races.

c)

evaluating all information before making a judgement.

d)

doing all of the above.

52.

Communication

a)

The imparting or exchanging of information or news

b)

Skills that promote relationships with other people; soft skills

c)

a commitment to the value of work and purposeful activity

d)

Communication of information through body positions and gestures.

53.

Interpersonal skills

a)

collaborative efforts of people to accomplish common objectives

b)

a commitment to the value of work and purposeful activity

c)

the ability to motivate individuals and groups to accomplish important goals

d)

Skills that promote relationships with other people; soft skills

54.

Interpersonal skills can also be called SOFT SKILLS

a)

True

b)

False

55.

a person whose thoughts and interests are directed inward

a)

Introvert

b)

Extrovert

c)

Communication

d)

Leadership

56.

Extrovert

a)

Skills that promote relationships with other people

b)

one who is outgoing

c)

a person whose thoughts and interests are directed inward

d)

feelings, often influenced by our beliefs

57.

Work ethic

a)

the ability to motivate individuals

b)

collaborative efforts of people to accomplish common objectives

c)

morals

d)

a commitment to the value of work and purposeful activity

58.

collaborative efforts of people to accomplish common objectives

a)

teamwork

b)

leadership

c)

work ethic

d)

communication

59.

feelings, often influenced by our beliefs, that cause us to respond in a particular way

a)

introvert

b)

attitude

c)

extrovert

d)

body language

60.

Communication of information through body positions and gestures.

a)

body language

b)

communication

c)

introvert

d)

extrovert

61.

A smile is an example of what:

a)

body language

b)

leadership

c)

work ethic

d)

attitude

62.

Body language can also be called:

a)

Attitude

b)

Extrovert

c)

Non-verbal communication

d)

Verbal communication

63.

Leadership

a)

collaborative efforts of people to accomplish common objectives

b)

a system of symbols that allows people to communicate with one another

c)

the ability to motivate individuals and groups to accomplish important goals

d)

one who is outgoing;

64.

a system of symbols that allows people to communicate with one another

a)

communication

b)

body language

c)

language

d)

work ethic

65.

the ability to motivate individuals and groups to accomplish important goals is COMMUNICATION

a)

True

b)

False

66.

One of the following is NOT a way of making friends:

a)
b)
c)
d)
67.

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

a)

Technical Skills

b)

Interpersonal Skills

c)

Time Management Skills

d)

Organizational Skills

68.

These are all good rules for ____________.

i. Separate your feelings from your actions

ii. Stay calm

iii. Wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

a)

Making Friends

b)

Appropriate Contact

c)

Social Skills

d)

Controlling Your Emotions

69.

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

a)

Thoughts

b)

Actions

c)

Desires

d)

Anger

70.

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

a)

During breaks

b)

Waiting for a meeting to start

c)

When you see a coworker working at his or her desk

d)

Passing someone in a hall

71.

When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?

a)

Last night's football game

b)

Your relationship problems with a friend or significant other

c)

A story you heard about in the news

d)

The weather

72.

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

a)

Receive and share ideas

b)

Learn about new opportunites

c)

Increase business

d)

All of the above

73.

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

a)

Introduce

b)

Talk about

c)

Discuss

d)

Promote

74.

What is the best way to handle conflict in your life?

a)

Be aggressive

b)

Be deferring

c)

Be assertive

75.

True/False? Always be opened minded in the workplace.

a)

True

b)

False

76.

Should you always have appropriate contact in the workplace?

a)

Yes

b)

No

c)

I don't care

77.

Which is the act to better control your emotions.

a)

Stay calm

b)

Lose control

c)

Leave work

d)

Call your mom

78.

Some people find it uncomfortable to socialize with their bosses mainly because...

a)

They won't have anything in common

b)

Difference in rank

c)

Shyness

d)

Worried they will be yelled at

79.

In order to help a customer you should be very patient, calm, and...

a)

At work

b)

On time

c)

Cheerful

d)

Have a degree in customer service

80.

True/False? If you show respect to others, they will NEVER show respect to you.

a)

True

b)

False

81.

True/False? If you are unsure when to socialize, it never hurts to be friendly.

a)

True

b)

False

82.

Personalization is the process by which we use social skills.

a)

True

b)

False

83.

_________ skills are the skills we use to communicate with other people.

a)

Social

b)

Communication

c)

Written

d)

Non-Verbal

84.

Social skills and interpersonal skills are two different things.

a)

True

b)

False

85.

Great interpersonal skills give you guidance on how to develop strong relationships and get along well with others in the workplace.

a)

True

b)

False

86.

You really do not spend a lot of time with people in the workplace.

a)

True

b)

False

87.

The way you act towards people in the workplace does not effect how comfortable they feel around you.

a)

True

b)

False

88.

Good workplace relationships are built on:

a)

Trust

b)

Respect

c)

Social Interaction

d)

All of these

e)

None of these

89.

The ability to understand and relate to the feelings of others is called sympathy.

a)

True

b)

False

90.

The ability to relate to the feelings of others is called empathy.

a)

True

b)

False

91.

Interpersonal skills only deal with the things that you actually say at work.

a)

True

b)

False

92.

It is not okay to have emotions or feelings in the workplace. (Under any circumstance)

a)

True

b)

False

93.

You have to control your emotions in the workplace, but not in your personal life.

a)

True

b)

False

94.

Identify three (3) times when it is okay to socialize at work.

a)

During breaks

b)

While waiting for a meeting to start

c)

During meetings

d)

While helping a customer

e)

While your supervisor is giving you guidance

95.

Networking deals with how well you use the internet and other technology provided to you at work.

a)

True

b)

False

96.

Which one of these is not a way to respond to conflict in the workplace?

a)

Recognizing it

b)

Ignoring it until it resolves itself

c)

Being assertive

d)

Resolving it as soon as possible

97.

Which one of these it not a way to deal with customers in the workplace?

a)

Remaining patient and cheerful at all times

b)

Handling customer complaints promptly

c)

Realizing that the customer is always right

d)

Not handling customers' requests or questions

98.

The number-one rule when speaking to clients or customers is to be assertive.


La regla número uno cuando se habla con clientes o clientes es ser asertivo.

a)

True/

cierto

b)

False/

falso

99.

Companies can help prevent conflict by creating a healthy atmosphere in which everyone is accepted despite differences in beliefs, values, and backgrounds.


Las empresas pueden ayudar a prevenir conflictos creando una atmósfera saludable en la que todos sean aceptados a pesar de las diferencias en creencias, valores y antecedentes.

a)

True/Cierto

b)

False/Falso

100.

According to the textbook, goal-setting is becoming increasingly important in business.


Según el libro de texto, la fijación de metas es cada vez más importante en los negocios.

a)

True/Cierto

b)

False/Falso

101.

A team leader must first assign roles for each team member before the team can begin to work together.


Un líder de equipo debe primero asignar roles para cada miembro del equipo antes de que el equipo pueda comenzar a trabajar en conjunto.

a)

True/Cierto

b)

False/Falso

102.

Honest behavior includes telling the truth, maintaining confidentiality, and not spreading rumors.


El comportamiento honesto incluye decir la verdad, mantener la confidencialidad y no difundir rumores.

a)

True/Cierto

b)

False/Falso

103.

Employment laws forbid discrimination due to gender, age, religion, or national origin. This expectation falls under what category?


Las leyes de empleo prohíben la discriminación por género, edad, religión u origen nacional. Esta expectativa cae bajo qué categoría?

a)

Equity

b)

Negotiation

c)

Self-control

d)

Flexibility

104.

What do employees do when preparing for many different tasks on the job?


¿Qué hacen los empleados cuando se preparan para muchas tareas diferentes en el trabajo?

a)

Establish a plan

b)

Role-play

c)

Work on teams

d)

Cross-train

105.

Yessika designs robots used in manufacturing. Her colleagues value her ability to come up with new ways to present products and find solutions to challenging problems. What trait does Yessika possess?


Yessika diseña robots utilizados en la fabricación. Sus colegas valoran su habilidad para encontrar nuevas formas de presentar productos y encontrar soluciones a problemas desafiantes. ¿Qué rasgo posee Yessika?

a)

Initative

b)

Goal setting

c)

Integrity

d)

Creativity

106.

A(n) team's _________________ must be consistent its goals.


La _________________ de un equipo debe ser consistente con sus objetivos.

a)

Agreement

b)

Responsibility

c)

Flexible

d)

Procedure

107.

Jenifer is a manager at a local movie theater. She supervises a staff of 20. Whenever an employee has a work-related problem, she treat him or her with respect and patience. Jenifer's interactions demonstrate that she is skilled at fostering the employees' _____________________.


Jenifer es gerente de un cine local. Ella supervisa a un personal de 20. Cuando un empleado tiene un problema relacionado con el trabajo, lo trata con respeto y paciencia. Las interacciones de Jenifer demuestran que ella es hábil para fomentar la _____________________ de los empleados.

a)

self-esteem

b)

time management

c)

motivation

d)

responsibilities

108.

The team that works in the marketing department receives cross-training for several skills, which also give the team_________________ to adapt to new challenges.

a)

flexibility

b)

agreement

c)

responsibility

d)

time management

109.

____________________ is an essential personal skill that involves setting goals and deadlines and ranking tasks.


____________________ es una habilidad personal esencial que implica establecer metas y plazos y tareas de clasificación.

a)

Time management

b)

Assertive

c)

Procedure

d)

Flexibility

110.

Orianna is well-known for her excellent ideas as a fashion designer and for her ability to defend her ideas confidently and authoritatively. Her behavior would be described as _________________.


Orianna es conocida por sus excelentes ideas como diseñadora de modas y por su capacidad para defender sus ideas con confianza y autoridad. Su comportamiento se describiría como _________________.

a)

assertive

b)

stress relief

c)

empathetic

d)

sympathetic

111.

Able to defend one's beliefs, rights, and ideas


Capaz de defender las propias creencias, derechos e ideas

a)

assertive

b)

self-esteem

c)

empathy

d)

negotiation

112.

Understanding of a person's situation or frame of mind


Comprensión de la situación o estado de ánimo de una persona

a)

self-esteem

b)

empathy

c)

sympathy

d)

consensus

113.

Basic values and moral principles that guide behavior


Valores básicos y principios morales que guían el comportamiento

a)

ethics

b)

initiative

c)

stress relief

d)

teamwork

114.

Working with parties to find resolution to a conflict


Trabajando con las partes para encontrar una solución a un conflicto

a)

initiative

b)

stress relief

c)

negotiation

115.

Effort made by a group working together


Esfuerzo realizado por un grupo que trabaja en conjunto

a)

teamwork

b)

leadership

c)

consensus

d)

negotiation

116.

Decision reached by a group after discussion


Decisión alcanzada por un grupo después de la discusión

a)

consensus

b)

assertive

c)

initiative

d)

sympathetic

117.

A person's perception of his or her worth or value as a person


La percepción de una persona de su valía o valor como persona

a)

self-esteem

b)

self awareness

c)

self worth

118.

Self awareness is how you _______________ yourself.


La autoconciencia es la forma en que te _______________ a ti mismo.

a)

perceive

b)

demonstrate

119.

________________ resolution helps members of a group work together.


La resolución ________________ ayuda a los miembros de un grupo a trabajar juntos.

a)

Conflict

b)

Teamwork

c)

Agreement

d)

Problem

120.

When workers demonstrate patience, are able to manage their emotions, and get along with other employees, which skills are being displayed?

a)

behavioral

b)

self-representation

c)

teamwork

d)

leadership

121.

Which of the skills are the most essential to be a successful leader?

a)

reading skills

b)

teamwork skills

c)

writing skills

d)

note-taking skills

122.

Why is it important for professionals in any career to have good self-representation skills?

a)

to follow the orders of the boss

b)

to express their personalities at work

c)

to present a positive professional image

d)

to show that they make a lot of money

123.

An architect designing a new building schedules deadlines to complete tasks so that the project will be finished by a specific date. Which of the following skills has the architect applied in this scenario?

a)

problem-solving skills

b)

time-management skills

c)

math skills

d)

critical thinking skills

124.

Choose one answer for each blank space.


Carrie is having problems with her co-worker Shawn. Shawn is always late in completing his part of their projects. Carrie decides to talk to Shawn. She speaks to him calmly to identify the problem. They share their perspectives, identify possible solutions, and come to an agreement. Carrie and Shawn are applying ______________ skills.


By working together to solve the problem, Carrie and Shawn are showing _____________ skills. They are willing to work together to achieve their common goal.

a)

First Blank: problem-solving

b)

First Blank: conflict-resolution

c)

First Blank: critical thinking

d)

Second Blank: teamwork

e)

Second Blank: Leadership

125.

Which skills are these professionals using?


Jennifer is giving a presentation about the results of her microbiology experiment. She is very confident in front of the audience. She speaks in a clear voice, and often tells a few jokes to show her personality. Jennifer is displaying great ______________.

Alex is another microbiologist listening to Jennifer’s presentation. He wants to remember her results so that he can use the information to help with his own experiment. He pays close attention to what Jennifer says, writes down key points, and draws a diagram to help him remember the main ideas. His ______________ will help him remember this information later when he is in his office.

a)

First Blank: speaking skills

b)

First Blank: self-representation skills

c)

Second Blank: research skills

d)

Second Blank: writing skills

e)

Second Blank: note-taking skills

126.

Which skills are these professionals using?


Lisa is a software developer. A new client comes to Lisa feeling very frustrated. He has tried everything to get more customers to visit his web page, but nothing works. Lisa has an idea to develop a phone application that connects people directly to the client’s web site. Her ________________ solves the client’s problem in a way of which he had not thought.


Lisa takes her idea to Kevin. Kevin wants to create the application, but is missing several items needed to complete the project. Kevin displays ___________________ when he figures out a way to use the materials he has in the office to create the application.

a)

First Blank: work ethic

b)

First Blank: listening skill

c)

First Blank: creativity

d)

Second Blank: self-representation skills

e)

Second Blank: resourcefulness

127.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


Sharon is a production engineer for a car factory. There is an issue with some incomplete car parts leaving the assembly line. Sharon must find a way to make sure that only completed parts leave the assembly line.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

128.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


Arianna has a meeting with clients to discuss opening new financial accounts. She makes sure to listen to her clients’ goals and write down the key points. When they are finished speaking, she reads what she has written, summarizing their financial concerns.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

129.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


John accepted a job as a software designer in Japan. He wants to show respect for the new culture, so he researches local business customs before he begins working in his new office.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

130.

You need to ask your manager for a salary increase, what's the best way to communicate this request?

a)

Email

b)

Instant message

c)

One-on-one meeting

131.

What is the most effective way to anchor yourself in the present moment and show the person speaking that you’re engaged, present, and taking in what they say?

(a)  

132.

A client has requested a meeting to discuss a change of direction for a project you're working on together. You had a long discussion and set some new objectives and KPIs for the project. What should you do next?

a)

Send an email to the execution team to assign tasks and resources

b)

Send an email to the client summarising agreed outcomes from the meeting and clearly listing next steps

c)

Hold a kick-off meeting with the execution team to discuss the new project scope and objectives

133.

This type of communication occurs when you actively listen, mindfully process the information and respond instead of react.

(a)  

134.

Mary has been asked to give an update on what her team has been working on to the entire company. Her slides are well prepared but during the presentation she forgets what she meant to say in some parts and hesitates and umms a lot. How could Mary have better prepared herself?

a)

She could have practiced what she was going to say in a low risk situation

b)

She could have written a script and memorised this

c)

She could have read directly from her slides

135.

These are signs of poor listening skills (tick all that apply)

a)

Not thinking about what you’re going to say while the person is speaking

b)

Not making eye contact while the person is speaking

c)

Slouching or swinging on your chair while the person is speaking

d)

Fidgeting or playing with your phone while the person is speaking

136.

In Goldberg's Five Factors of Personality, the most accepted model of personality, the letter O in the acronym OCEAN stands for

(a)  

137.

You are about to have a difficult conversation at work. What must you remember to do during the meeting? (Select all the answers you think are correct)

a)

Stay connected to your breath

b)

Engage in eye contact

c)

Sit with your chest open and your shoulders down

d)

Breathe in to areas of tension in your body

138.

What are the correct steps that must be ensured for solving the workplace problem?

a)

Examine type of problem.

b)

Chose alternative solution.

c)

Implement the accurate solution.

d)

Identify and interpret the problem.

139.

What are elements must be considered before scheduling the organization event?

a)

Perform the task one after another.

b)

Organize a chain of event in order of easier.

c)

Find a gap to slot in your schedule to execute the job.

d)

Determine required time and materials needed to complete the job.

140.

What are the elements that must be ensured for teamwork collaboration?

a)

Prepare your individual assignments.

b)

Periodically reflect on team process and fit with project tasks.

c)

Discuss conflicting viewpoints and team member's differences.

d)

Select ideas and/or create new ideas effectively and efficiently as a team.

141.

What are the criteria for an employee to observe in order to improve the Company's overall quality?

a)

Do not merely churn out what is needed.

b)

Execute works when instructed by superior.

c)

Do his/her best to produce great result in work.

d)

The employee's commitment to achieve good quality output.

142.

Which are the advantages of teamwork?

a)

Accountability

b)

Creative Solutions

c)

Level of education

d)

Motivation and Support

143.

What are the characteristics of trustworthy personnel?

a)

Keep promises.

b)

Tell nothing but the truth.

c)

Avoid promises if you are unable to fulfill it.

d)

Keep your words on whatever you’ve spelled it out.

144.

Choose the right target elements for determining the organization growth?

a)

Specific

b)

Flexible

c)

Achievable

d)

Measurable

145.

Why an organization should set their own targets?

a)

Targets develop team ability to initiate with others.

b)

Targets provide the planning make goal achievement.

c)

Targets provide conflicting viewpoints and team member's differences.

d)

Targets provide a structure to constantly assess the performance of your organization.

146.

Which statement is false about teamwork attitude?

a)

Learn the importance of documenting process and results.

b)

Learn the importance of communications among individual skill.

c)

Learn the importance of discussion and agreement on team processes.

d)

Learn to prepare for team activities, then reflect on the results and assess team performance.

147.

What are the best solution agreements that need to be ensured for resolving problems in the workplace?

a)

The group has some ground rules for making decisions such as consensus or minority vote.

b)

As a result of disagreement, the group may actually identify new solutions supported by group consensus.

c)

Controversies and disagreements if used constructively can be effective tools in selecting the best solution.

d)

If the group faces difficulty in reaching consensus, members or facilitator should clarify specific areas of disagreement and then identify ways to integrate similar interests into the solution.

148.

Choose three (3) stages or steps of problem solving.

a)

Making a decision.

b)

Identify the problem.

c)

Monitor or seeking feedback.

d)

Live with the problem and continue works.

149.

What is the purpose of evaluating problem solving in the workplace?

a)

To hold result in tact.

b)

To maintain cost effectiveness.

c)

To figure out the value of of work done.

d)

To determine how well the solution is effectively working.

150.

What are the elements that must be ensured before a group considers a solution, implements and proceeds with the solution?

a)

Remove all absurd ideas.

b)

A problem must first be felt.

c)

Understand the situations well.

d)

Alternative choices are produced.

151.

What elements need to be ensured for the evaluation of performance standards at the workplace?

a)

Rename job description for the position.

b)

Determine desirable result or outcome for most of the duties .

c)

Describe how much work must be accomplished within a certain amount of time.

d)

Describe what quality performance should look like (communication, customer service and interpersonal skills.

152.

Planning and organization on your part in developing and presenting the review can lead to improved performance and a stronger working relationship.

What are the elements that need to be ensured in regards to the statement above?

a)

Organize areas of weakness into themes.

b)

Approach the interview with a focused plan.

c)

Discuss examples of especially strong performance.

d)

Ask your manager to comment on areas of concern.

153.

What elements must be ensured for measuring the performance expectations?

a)

Review specific work results.

b)

Direct observation in the field.

c)

Review progress reports and records.

d)

Prepare performance reports on a monthly basis.

154.

What is the approach that can be used to increase high-interaction, trust and openness among team members?

a)

Team building.

b)

Sensitivity training.

c)

Process consultation.

d)

Intergroup development

155.

What must a manager do in order to achieve the organization’s aim?

a)

Serve as innovators and brokers.

b)

Develop mentoring and facilitating skills.

c)

Set clear goals regarding productivity expectations.

d)

Develop skills which will maintain flexibility and discretion.

156.

being, relating to, or involving relations between persons

a)

interpersonal

b)

employee

c)

relatives

d)

corporation

157.

capable of being employed

a)

employability

b)

resume

c)

trustworthy

d)

career

158.

1 : the introduction of something new

2 : a new idea, method, or device : novelty

a)

professionlism

b)

innovation

c)

procedure

d)

readiness

159.

a particular way of accomplishing something or of acting; a traditional or established way of doing things

a)

procedure

b)

habit

c)

interview

d)

rhythm

160.

firm adherence to a code of especially moral or artistic values

a)

integrity

b)

perseverance

c)

bravery

d)

encouragement

161.

being on time

a)

punctuality

b)

bravery

c)

work readiness

d)

integrity

162.

the conduct, aims, or qualities that characterize or mark a profession or a professional person

a)

professionalism

b)

perseverance

c)

self-control

d)

team spirit

163.

the condition of having or being composed of differing elements : variety; the inclusion of different types of people (such as people of different races or cultures) in a group or organization

a)

diversity

b)

intelligence

c)

chemistry

d)

ethnicity

164.

The ways in which your company communicates and deals with existing customers

a)

customer relationships

b)

employee skills

c)

resume building

d)

professional meetings

165.

the general idea or mental image that the public has of a product, brand, or company

a)

business image

b)

company icon

c)

business plan

d)

company solution

166.

1: being ready and quick to act as occasion demands 2 : performed readily or immediately

a)

prompt

b)

leisurely

c)

patience

d)

readiness

167.

Planning: Process of moving forward in time through imagining future events, or estimates based on certain assumptions or past trends.

a)

projection

b)

job foreshadowing

c)

historical business

d)

future sales

168.

Answer(s) suggested or implemented to try and solve a question or problem.

a)

business solutions

b)

estimate

c)

company progress

d)

investments

169.

The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech which is an important business communication skill.

a)

active listening

b)

eye contact

c)

posture

d)

business attire

170.

A social unit of people that is structured and managed to meet a need or to pursue collective goals

a)

organization

b)

entrepreneur

c)

business partner

d)

social network

171.

1. behavior marked by polished manners or respect for others 2. consideration, cooperation, and generosity in providing something (such as a gift or privilege)

a)

courtesy

b)

courage

c)

integrity

d)

pride

172.
Which of the following are desirable personal traits that help you do your job more effectively?
a)
Arrogance, prejudice, and negative attitude
b)
Reliability, self-esteem, and sociability
c)
Both A and B
d)
None of the above
173.
Attributes of sociability include
a)
Friendly and enthusiastic
b)
Courteous and respectful of others
c)
Having a sense of humor, even when the joke is on you
d)
All of the above
174.
You are showing respect to others if you
a)
Are courteous and tolerate differences
b)
Express your opinion emphatically without listening to others
c)
Talk about people only when they are not present
d)
None of the above
175.
Being an effective coworker includes
a)
Respecting others
b)
Making an effort to understand others
c)
Communicating effectively
d)
All of the above
176.
You show understanding of others by
a)
Asking about others’ interests
b)
Trying to see things from their points of view
c)
Being open to suggestions and change
d)
All of the above
177.
Regarding communication skills, it is important to remember that
a)
How well you listen is as important as what you say
b)
If you do not communicate clearly, it may cause problems
c)
Both A and B
d)
None of the above
178.
Valuing diversity means
a)
Respecting differences in culture, religion, age, gender, and viewpoint
b)
Looking beyond stereotypes
c)
Both A and B
d)
None of the above
179.
In today’s increasingly diverse workforce, you will find all but which of the following?
a)
Departments made up of people who look, think, and act alike in most circumstances
b)
Multiple cultures and generations represented
c)
Gender distinctions
d)
People from different countries and backgrounds
180.

What skill involves listening to others, having an open line of communication that is positive for all.

a)

Leadership

b)

Personal and Social Responsibility

c)

Effective Communication

d)

Fair Play

181.

What skill involves taking the initiative, offering to take lead to help direct play and players.

a)

Effective Communication

b)

Leadership

c)

Conflict Resolution

d)

Giving and Receiving Feedback

182.

Whats skill involves consistent participation, respecting others' roles and listening & cooperating with them.

a)

Personal and Social Responsibility

b)

Leadership

c)

Acceptance of Diversity

d)

Cooperation

183.

This skill involves giving constructive pointers, listening to advice, accepting feedback and attempting to put it into practice.

a)

Negotiation

b)

Inclusiveness

c)

Effective Communication

d)

Giving and Receiving Feedback

184.

This skill involves making sure everyone has a fair go and spending equal amounts of time talking/working with everyone in the group.

a)

Inclusiveness

b)

Leadership

c)

Supporting and Encouraging

d)

Negotiation

185.

This skill involves getting along with others, sharing equipment/time and not arguing.

a)

Cooperation

b)

Inclusiveness

c)

Supporting and Encouraging

d)

Leadership

186.

This skill involves positive talking, offering to do something for someone else and when someone mucks up, saying something encouraging, not negative.

a)

Inclusiveness

b)

Acceptance of Diversity

c)

Effective Communication

d)

Supporting and Encouraging

187.

This skill involves giving everyone a fair go, not discriminating against anyone and including everyone in discussions.

a)

Personal and Social Responsibility

b)

Cooperation

c)

Acceptance of Diversity

d)

Negotiation

188.
True or false, when you show respect for others in the workplace, people will show respect for you.
a)
True
b)
False
189.
When there are new people around, don't be afraid to _________ yourself.
a)
introduce
b)
talk about
c)
promote
d)
help
190.
What are two essential interpersonal skills?
a)
Listening and Hearing Skills
b)
Hearing Skills and Body Language
c)
Listening Skills and Body Language
d)
Body Language and Communication Skills
191.

The way you FEEL about yourself is called your ________________

a)

self-concept

b)

self-esteem

c)

self-growth

d)

self-image

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12th Grade - University