Directing is the heart of the management process and it is a continuous process.

Offering compensations to employees is one way to ensure that quality work will be performed.

The motivation theory revolves around knowing the specific want or desire, to act upon that desire, and to reach the goal that will satisfy that desire.

Managers should be indecisive in performing disciplinary actions, and must be prompt and

explain clearly to all affected.

To be able to detect problems early, the pharmacy owner needs to be alert for any sign of employee discontent and focus on areas where problems are most likely to occur.

The first step in a disciplinary procedure, wherein, there is an attempt in identifying and correcting the problems.

The temporary release of an employee from duty for 30-working days without pay.

The last resort in the disciplinary process wherein it will be initiated by the heads of the department.

Even if an open employer-employee atmosphere has been established, if grievances are not resolved, conflicts will occur and damage the relationship.

Employees need an outlet for venting out discontents to.

The longer the conflicts linger, the more it strains the long-term, employer-employee relationship.

Shifting an employee from one position to another without increasing his duties, responsibilities or pay

A temporary or permanent, voluntary or involuntary discharge of an employee.

Shifting an employee to a new position to which both his status and responsibilities are increased.

“Managers are people who do the right thing and leaders are people who do things right .”

This style of leadership helps create a feeling of belonging and security through feedback and reward systems.

These styles of leadership are the best and should be used as the primary tools for leading groups and individuals. (More than 1 answer)

These styles of leadership are used sparingly because they have an overall negative impact on the culture when employed routinely. (More than 1 answer)

Was Module 5 informative and relative to the IPAML course?